Customer Service Manager

Winston S. Scott II

**** ******** ***** ****** ******, GA. 30127

Mobile Contact: 770-***-****

********@*******.*** https://www.linkedin/in/winstonscott

Highly qualified operations manager with strong background in a warehouse/distribution environment and has worked at several different companies; UPS, DHL, Gruma, and Supplair, where he was responsible for overlooking the transportation and/or fleet aspects of the facility. He has managed multiple projects while also being most efficient with budget. Has experience creating routes, managing schedules, and handling any issues that might arise. With his strong background and excellent communication skills, he will make a great addition to your team.

Skills

•Productions and Logistics

•Procurement/Purchasing

•Lean Manufacture/Six Sigma

•Distribution Management

•Material Planning Management

•ERP WMS-WMOS/SAP/ISO/CFR

•Customer Services Orientated

•Proficient in Microsoft Office

•Bilingual (Spanish) fluent

•Budget Management

•Inventory Management

•Project Management

Professional Experience

Supplair/Pourshins, Austell, GA 2010 – June 2016 Warehouse Operations Manager

•Responsible for the Supply Chain and Category Management end-to-end system processes and their continuous Improvement.

•Develop performance reports, dashboards and data analytics for executive analysis in order for the business functional groups to improve performance.

•Plan short and long range labor needs based on sales forecasts and input from management.

•Manage all projects and ensure budgets, timelines and resource requirements are met and conduct post implementation reviews to document lessons learned.

•Work with Department Managers to develop smooth flow of finished goods into the warehouse for both shipping and storage. Direct the operations of the warehouse supervisory personnel to achieve prescribed objectives.

The Gruma Corporation, Pendergrass, GA. 2008 – 2010 Warehouse and Logistics Manager

•Direct, manage and coordinate logistics, warehouse, transportation and customer service activities. Lead and direct strategic planning for logistics and customer service.

•Involved with a range of Material Planning Projects and Analyze of our Demand/Inventory Stock. Involving Suppliers, Retailers and Consumer Data Upload.

•Maintain receiving, warehousing and distribution operations by initiating, coordinating and enforcing program operational and personnel policies and procedures.

•Ensure Logistics Department complies with ISO 9002 requirements.

•Developed and direct programs to ensure the efficient and cost-effective operation and utilization of the facility.

•Recruited, hired, trained and terminated Warehouse Supervisors, Leads, Clerks and Associates.

SATAIR, Incorporated, Atlanta, GA 2006 – 2008 Warehouse Operations Manager

•Managed the day-to-day operations; Emphasis in Distribution, Inventory, Logistics and customer Services.

•Maintain a safe working environment while ensuring use of safety practices. Ensure Warehouse compliance with OSHA and any other environmental/occupational guidelines.

•Lead Team Member in our ISO Quality Processes.

•Develop and lead Sales and Operations Planning (S&OP) process; increased Customer Services satisfaction by 15%company global –wide while achieving a high on going processes.

D.H.L. Aviation Americas, Incorporated, Miami, FL 2000 – 2006

Senior Station Supervisor

•Managed the day-to-day operation with strong emphasis in servicing Federals and Local Institutions.

•Maintained contingency plans for time sensitive operations (unscheduled absentees, customer issues, systems malfunctions’, inventory exceptions and transport equipment issues).

•Responsible to maintain the Department budget and generate reports for the main branch.

•Clear, generate and communicate the daily flight reports as well as, staff resources according to operational needs. International Liaison to U.S. Customs, as well as, other Federal Entities, ensured logistics accuracy for all inbound-outbound cargo Aircrafts.

•In charge of increasing North and Central America stations communications; resulting in a 35% of accuracy and timely schedule operation.

•Recruited, hired, trained and terminated Warehouse Supervisors, Leads, Clerks and Associates.

•Part of the training team, specifically in the areas of loading/offloading cargo freight.

•Monitor the efficiency and effectiveness of inbound/outbound, resulted in 15% overall accomplishment.

U.P.S./Challenge Air Cargo, Miami, FL 1997 – 2000

Senior Station Manager

•Managed the day-to-day operation; Servicing the Corporation Mission and Values.

•Recruited, hired, trained and terminated Warehouse Supervisors, Leads, Clerks and Associates.

•Take charge for solving necessary tasks in the warehouse, imports/exports office, logistics and Inventory.

•Created and maintained Logistics scheduling and flight reports.

•Hazardous and Safety Instructor; achieving 35 % of staff comprehensive of tools and resources Establish operation budgets, having a 20% impact of savings.

•Oversees all quality control aspects of the operation, based on timely matter and customer services. Generated Projects, which followed by the right procedures had a success rate of 60% of impact.

•Consultant and trouble shut for daily routing, taking in consideration customer’s needs; resulting in an increased promptness

and efficiency of 18% in customer satisfaction.

United States Marine Corps Camp, Pendleton, CA 1993 – 1997 Senior Task Supervisor-Amphibious Assault Crew Chief

•Member of the training team; specializing in our new recruiters, which it consists of more than 575 Marines. Generated a successful action plan regarding the environmental impact VS our daily operation.

•Managed the “on hand” Inventory; with support in accountability of our different areas.

•Evaluate and ensure the readiness of the adequate trained personnel was up to standard.

•Monitor operational assault, as pointed supervisor.

Education and Certificates

M.D.C.C. - F.I.U. Chapman School of Business 2000

Bachelors of Science in Business Administration with Management Major

U.S.M.C- San Diego, Ca. La Mesa College 1997

Associates Business and Administration

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