Post Job Free

Resume

Sign in

Customer Service Technical Support

Location:
Leesville, LA, 71446
Salary:
$40,000-$45,000
Posted:
July 13, 2016

Contact this candidate

Resume:

BRADON MCCARRICK

*** ****** **. **. ****, LA ****9

606-***-****

acvom6@r.postjobfree.com

www.linkedin.com/in/brandon-mccarrick-9ab13aa5

PROFESSIONAL SUMMARY

Telecommunications Professional and Military Veteran with 14 years of proven experience in the United States Army and United States Navy. Accomplished measurable results while leading teams of 2-78 in a dynamic, fast - paced environment. Possess a comprehensive background in Telecommunications Management and Training derived from conducting domestic and global operations in 4 Countries spanning 3 Continents. Possess extensive knowledge in Network Operations, Cable installation, Network Engineering and Customer Service. Career supported by a current pursuit of a Bachelor of Science in Computer Information Systems from Grantham University. Currently he has earned 58 credits towards his degree. Areas of expertise include:

Android OS

iOS Mobile

Training/Development

Virtual Box

Clean driving record

VMWare proficiency

Quality Assurance/Control

Windows 7/8/10

Microsoft Office Suite

PROFESSIONAL EXPERIENCE

UNITED STATES ARMY – Various Locations 2006 – Present

Senior Signal Support Operator

Spearheads the effort to create a new Joint Enterprise Network Manager (JENM) database that was used by two task forces on Forward Operating Base Fenty, Afghanistan.

Planned training events and discussed features of the End User Device Galaxy Note II and the Nett Warior Software and capabilities to assist soldiers while patrolling outside the base

Maintained responsibility for the care and maintenance of $693.2K in operational communications equipment

Implemented and validated a new RF network plan by loading 38 PRC-154 radios at four different locations and improved SRW communications

Installed two multiband antennas (one on a tower and the other on a rooftop) that extended the SRW range by two kilometers, which allowed the Base Defense Operations Cell to follow personnel on dismounted patrols on the Nett Warrior Mission Planner; Awarded the Meritorious Service Medal signed and approved by the Commanding General

Signal Support Operator

Personal advisor to the Troop Command Team on the capabilities and characteristics of all organic and externally provided signal systems and equipment.

Planned and provided technical support for laptops and Android phones the local area networks which service over 20 users

Proficient at learning new software and explaining UI functionality to soldiers (customers) and explaining troubleshooting procedures in an effort to reduce maintenance downtime

Developed a communications maintenance spreadsheet for all Troop signal equipment; resulted in equipment being maintained to the highest level

Saved the US Army $13K by receiving 41 BA – 5590 batteries from the Consolidated Waste Facility

Supervised and integrated the installation, operation and maintenance of signal support systems, radio, wire, cable and battlefield automated systems

Supervised training of three team communications representatives on proper use of Simple Key Loader and wrapping FM keys; resulted in three personnel being trained on Simple Key Loader

Signal Support Specialist

Serves as the forward signal support specialist in a forward deployed conducting Reconnaissance and Surveillance department in support of Operation Enduring Freedom Caribbean Central America at Guantanamo Bay, Cuba.

Managed $300K+ in classified equipment vital to national security and the safety of 25 employees; resulted in zero losses, and the continued integrity of all classified materials

Developed a communications architecture reestablishing a critical joint fires communications link between Joint Task Force Command – Guantanamo and United States Southern Command

BRANDON MCCARRICK, PG. 2

Retransmission Team Chief

Supervises and integrates the installation, operation and maintenance of signal support systems to include the Blue Force Tracking system.

Supported team at Tactical Base Gamberi, Afghanistan in new installation of Fiber Optic cable that was run through underground telecommunications tunnel to augment digital voice/data network

Led a team of 3 personnel to set – up and operate 100% of the communications systems throughout the training rotations with no network downtime

Monitored the tactical mesh network with Solar Winds network monitoring software and escalated issues to the Help Desk

Signal Support Team Chief

Supervises, installs, maintains and troubleshoots Signal support systems and terminal devices to include radio, wire and battlefield automated systems.

Prepared maintenance and supply requests for unit level Signal support

Operated and performed preventative maintenance on assigned vehicles, power generators and assigned equipment in excess of $750K

Coordinated inventories for a Change of Command; supervised and directed 16 personnel to locate and pre – inventory $3M worth of equipment; resulted in zero discrepancies

Telecommunications Technician

Installs, operates and maintains various satellite communication platforms providing classified and unclassified data, voice and video teleconferencing capabilities in support of global operations.

Operated and coordinated telecommunications systems, including automated networks and the full spectrum of data links and circuits; transmitted, operated, monitored, and processed all forms of telecommunications through various transmission media and global networks

Maintained signal quality through the use of circuit and system performance tests, determined point of signal distortion, and identified preventive or corrective action as required; provided current information on the commercial satellite communications needs for mid-term and long-term operational capabilities

Trained teams of up to 4 personnel in all aspects of configuring and restoring critical voice/data circuits and systems to include installation, operating system configuration, circuit continuity and quality of service testing using a variety of automated and manual techniques

Maintained and repaired communication gear by troubleshooting computers, radios, satellites, navigation systems, and military vehicle communication equipment

UNITED STATES NAVY – Various Locations 2001 – 2005

Lead Tomahawk Strike Plotter

Coached successor Tomahawk plotter in best practices, preparation of chars and accuracy when identifying hazards along missile flight path

EDUCATION/TRAINING

Current pursuit of a Bachelor of Science, Computer Science, Grantham University – 2018

Introductory Leadership and Management Development Course, U.S. Army – 2011

Signal Support Operator Advanced Skill Training Course, US Army - 2003

Introductory Military Training Course, U.S. Army – 2002

AWARDS

Meritorious Service Medal

Army Commendation Medal (4)

Army Achievement Medal (3)

Afghanistan Campaign Medal

Iraqi Campaign Medal

TECHNICAL SKILLS

Software: Microsoft Office (2003, 2007, 2010), Solar Winds network monitor

Operating Systems: Microsoft Windows (95, 98, XP, Vista), Windows 7, Windows 8/10, Linux RHEL

Programming: HTML5; CSS; Sublime Text 3, C++



Contact this candidate