Customer Service Technical Support
Resume:
BRADON MCCARRICK
*** ****** **. **. ****, LA ****9
************@*****.***
www.linkedin.com/in/brandon-mccarrick-9ab13aa5
PROFESSIONAL SUMMARY
Telecommunications Professional and Military Veteran with 14 years of proven experience in the United States Army and United States Navy. Accomplished measurable results while leading teams of 2-78 in a dynamic, fast - paced environment. Possess a comprehensive background in Telecommunications Management and Training derived from conducting domestic and global operations in 4 Countries spanning 3 Continents. Possess extensive knowledge in Network Operations, Cable installation, Network Engineering and Customer Service. Career supported by a current pursuit of a Bachelor of Science in Computer Information Systems from Grantham University. Currently he has earned 58 credits towards his degree. Areas of expertise include:
Android OS
iOS Mobile
Training/Development
Virtual Box
Clean driving record
VMWare proficiency
Quality Assurance/Control
Windows 7/8/10
Microsoft Office Suite
PROFESSIONAL EXPERIENCE
UNITED STATES ARMY – Various Locations 2006 – Present
Senior Signal Support Operator
Spearheads the effort to create a new Joint Enterprise Network Manager (JENM) database that was used by two task forces on Forward Operating Base Fenty, Afghanistan.
Planned training events and discussed features of the End User Device Galaxy Note II and the Nett Warior Software and capabilities to assist soldiers while patrolling outside the base
Maintained responsibility for the care and maintenance of $693.2K in operational communications equipment
Implemented and validated a new RF network plan by loading 38 PRC-154 radios at four different locations and improved SRW communications
Installed two multiband antennas (one on a tower and the other on a rooftop) that extended the SRW range by two kilometers, which allowed the Base Defense Operations Cell to follow personnel on dismounted patrols on the Nett Warrior Mission Planner; Awarded the Meritorious Service Medal signed and approved by the Commanding General
Signal Support Operator
Personal advisor to the Troop Command Team on the capabilities and characteristics of all organic and externally provided signal systems and equipment.
Planned and provided technical support for laptops and Android phones the local area networks which service over 20 users
Proficient at learning new software and explaining UI functionality to soldiers (customers) and explaining troubleshooting procedures in an effort to reduce maintenance downtime
Developed a communications maintenance spreadsheet for all Troop signal equipment; resulted in equipment being maintained to the highest level
Saved the US Army $13K by receiving 41 BA – 5590 batteries from the Consolidated Waste Facility
Supervised and integrated the installation, operation and maintenance of signal support systems, radio, wire, cable and battlefield automated systems
Supervised training of three team communications representatives on proper use of Simple Key Loader and wrapping FM keys; resulted in three personnel being trained on Simple Key Loader
Signal Support Specialist
Serves as the forward signal support specialist in a forward deployed conducting Reconnaissance and Surveillance department in support of Operation Enduring Freedom Caribbean Central America at Guantanamo Bay, Cuba.
Managed $300K+ in classified equipment vital to national security and the safety of 25 employees; resulted in zero losses, and the continued integrity of all classified materials
Developed a communications architecture reestablishing a critical joint fires communications link between Joint Task Force Command – Guantanamo and United States Southern Command
BRANDON MCCARRICK, PG. 2
Retransmission Team Chief
Supervises and integrates the installation, operation and maintenance of signal support systems to include the Blue Force Tracking system.
Supported team at Tactical Base Gamberi, Afghanistan in new installation of Fiber Optic cable that was run through underground telecommunications tunnel to augment digital voice/data network
Led a team of 3 personnel to set – up and operate 100% of the communications systems throughout the training rotations with no network downtime
Monitored the tactical mesh network with Solar Winds network monitoring software and escalated issues to the Help Desk
Signal Support Team Chief
Supervises, installs, maintains and troubleshoots Signal support systems and terminal devices to include radio, wire and battlefield automated systems.
Prepared maintenance and supply requests for unit level Signal support
Operated and performed preventative maintenance on assigned vehicles, power generators and assigned equipment in excess of $750K
Coordinated inventories for a Change of Command; supervised and directed 16 personnel to locate and pre – inventory $3M worth of equipment; resulted in zero discrepancies
Telecommunications Technician
Installs, operates and maintains various satellite communication platforms providing classified and unclassified data, voice and video teleconferencing capabilities in support of global operations.
Operated and coordinated telecommunications systems, including automated networks and the full spectrum of data links and circuits; transmitted, operated, monitored, and processed all forms of telecommunications through various transmission media and global networks
Maintained signal quality through the use of circuit and system performance tests, determined point of signal distortion, and identified preventive or corrective action as required; provided current information on the commercial satellite communications needs for mid-term and long-term operational capabilities
Trained teams of up to 4 personnel in all aspects of configuring and restoring critical voice/data circuits and systems to include installation, operating system configuration, circuit continuity and quality of service testing using a variety of automated and manual techniques
Maintained and repaired communication gear by troubleshooting computers, radios, satellites, navigation systems, and military vehicle communication equipment
UNITED STATES NAVY – Various Locations 2001 – 2005
Lead Tomahawk Strike Plotter
Coached successor Tomahawk plotter in best practices, preparation of chars and accuracy when identifying hazards along missile flight path
EDUCATION/TRAINING
Current pursuit of a Bachelor of Science, Computer Science, Grantham University – 2018
Introductory Leadership and Management Development Course, U.S. Army – 2011
Signal Support Operator Advanced Skill Training Course, US Army - 2003
Introductory Military Training Course, U.S. Army – 2002
AWARDS
Meritorious Service Medal
Army Commendation Medal (4)
Army Achievement Medal (3)
Afghanistan Campaign Medal
Iraqi Campaign Medal
TECHNICAL SKILLS
Software: Microsoft Office (2003, 2007, 2010), Solar Winds network monitor
Operating Systems: Microsoft Windows (95, 98, XP, Vista), Windows 7, Windows 8/10, Linux RHEL
Programming: HTML5; CSS; Sublime Text 3, C++
Contact this candidate