Systems Engineer

ERIC L. SCHNEIDER

*** ******** ***. ***. *** Hackensack, NJ 07601

201-***-**** acvolt@r.postjobfree.com

TECHNICAL SKILLS

Hardware/Networking: PC-compatible desktop and notebook computers; Cisco Catalyst Switches; Cisco 1700, 2500, and 2600 Routers; Cisco ASA 5505 and 5510 Security Appliances; Cisco 3005 VPN Concentrator; HP ThinClients; HP BL, ML, and DL Series Servers; Dell PowerEdge Servers; Linksys Wireless Access Points; Cisco Wireless Access Points; HP BladeSystem C3000 and C7000 Enclosures, EVA 8400 SAN; Brocade SAN Switches

Software/Operating Systems: Windows 2000, XP, Vista, 7, 10; Windows Server 2000 - 2012; Microsoft Exchange Server 2000 – 2013; Microsoft SQL Server 2000 – 2010; Microsoft Office 98 – 2013; Microsoft Sharepoint; Microsoft Visio; Symantec Antivirus, Ghost, PCAnywhere, NetBackup, and Backup Exec; Computer Associates eTrust ITM, eTrust SCM, and BrightStor ArcServe; Adobe Acrobat; Remedy; AT&T Global Dialer; Cisco VPN Client; Odyssey Client; SysAid; Websense; Blackberry Professional and Enterprise Servers; AirMagnet; Cisco Spectrum Expert; HP Onboard Administrator, Systems Insight Manager, Virtual Connect Manager, StorageWorks Command View EVA, and Altiris; SolarWinds Orion.

EXPERIENCE

Hexagon Safety & Infrastructure (formerly Intergraph Corporation), New York, NY

Senior Field Service – Technical consultant, NYPD CAD February 2013 – present

Responsible for management, support, and troubleshooting of all infrastructure, Windows 7 workstation, and Windows 2008 server issues for a large 24/7 Enhanced 911 (E911) Callcenter.

Reconfigured SolarWinds Orion to better serve the environment. Created custom reports and application monitors as needed.

Created a new backup scheme for all E911-related servers using NetBackup without any impact to operations.

Created and/or updated support documentation for different support teams on a variety of topics (workstation imaging, server backups, infrastructure backups, hardware troubleshooting for application support personnel, etc.)

Serve as a backup to existing first-level support of the E911 ICAD software.

Axispoint, Inc., New York, NY

Mobility / Field Engineer February 2011 – August 2012

Responsible for the support and resolution of all application, workstation, Windows server and network issues for over 15 companies. Coordination with ISPs, email hosting providers, software vendors, and hardware vendors to resolve the issues.

Performance of Wireless Site Surveys to determine AP placement based on industry standards prior to the wiring and installation of Wireless Network.

Writing of Wireless Site Survey reports including analysis, conclusions, and final AP placements.

Titan Microsystems, Teaneck, NJ

Network Engineer August 2005 – March 2010

Responsible for the support, troubleshooting, and resolution of all escalated application, desktop/laptop, Windows server, and network issues for over twenty companies.

Assembly, upgrading, and configuring of desktop and notebook Windows computers for clients. Tasks include the installation and removal of workstation applications and the deployment of network applications to local computers. Performance of all tasks associated with new user creation and user profile transfer.

Assembly, Server 2003/2008 installation, and performance of standard configuration tasks for all new server builds. Rebuilding and upgrading of existing servers. Installation and testing of server-based applications.

Project organization, coordination with, and delegation to coworkers and in-house IT staffs.

Responsible for all new Cisco hardware deployments and modifications of existing hardware configurations. Performance of numerous ISP migrations for clients. Coordination with VOIP vendors on several deployments.

TransNet Corporation / L’Oreal USA, NJ and NY

Help Desk Technician September 2004 – July 2005

Entered, assigned, escalated, and resolved tickets using the Remedy Helpdesk system based on user phone calls, emails, and web forms. Trained both TransNet and L’Oreal employees in the usage of Remedy Client. Analyzed data from Remedy and generated reports that were used by employees of both companies.

Supported users with hardware, software, and networking issues. Imaged laptop computers using Symantec Ghost. Installed and configured Cisco VPN Client and AT&T Global dialer.

ComTec, Inc., Fairfield, NJ

Systems Administrator March 2004 – June 2004

Repaired and maintained PCs, HP Printers. Assisted in the hardware and software installations of new servers. Created and deployed software packages, imaged computers, and installed all software for employees.

Created new users in Windows 2003 Active Directory. Assigned permissions, created email accounts in Exchange 2003, and placed the users into corresponding Group Policy Objects.

Created procedural documentation and templates for all employees and the IT department.

Advanced Data Systems Corporation, Maywood, NJ

Software Support December 2003 – March 2004

Phone support of two proprietary medical billing software applications as well as basic hardware support. Once familiar with the newest application, assisted in training of support staff.

Spherion IT/Schering-Plough, Kenilworth, NJ

Client Relations Manager / Report and Data Specialist July 2003 – November 2003

As part of the Windows XP Migration project, conducted user interviews, performed application and hardware inventories. Helped Migration team as necessary.

Tracked hardware not previously inventoried and compiled information for more than 7,000 users in a comprehensive format. Compiled and analyzed data for use by Spherion and Schering-Plough employees.

Millennium Institute, Hasbrouck Heights, NJ

Instructor / Network Technician August 2002 – January 2003

Responsible for all computer and server repair, network troubleshooting, and user support.

Responsible for all computer imaging and software deployment as per instructor specifications.

CERTIFICATIONS

SCP SolarWinds Certified Professional 2014

MCP Microsoft Certified Professional (70-270) 2009

MCP Microsoft Certified Professional (70-210) 2002

A+ CompTia A+ Technician 2003

CCNA Cisco Certified Networking Associate 2001

CCAI Cisco Certified Academy Instructor 2001

TRAINING

Millennium Institute, Hasbrouck Heights, NJ 2002

(MCSE 2000) Advanced Networking Certificate

Passaic County Manchester, Haledon, NJ 2000 - 2001

(CCNA) Cisco Certified Networking Associate

EDUCATION

Purdue University/School of Science, West Lafayette, IN 1991 - 1996

Bachelor of Science in Mathematics Education

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