Manager Customer Service
Resume:
**** ***** ** **** 843-***-****
Green Sea, SC ***45 *******@*******.***
Carmen Chandler Williamson
Objective Full time employment and a new challenge
Experience February 2016 until Present
Evans Pointe Apartments Tabor City, NC
Site Manager
Collects rent from tenants
Sends out late notices to tenants as needed
Enters rent payments in computer and make out bank deposits
Supervises Maintenance person
Fills out work orders for repairs
Fills out payment authorizations for invoices as received and forwards to main office
Takes application from persons who are looking to rent
If apartments are available help do paperwork for approval for rental
Make sure grounds are presentable and free of trash
Experience April 2014 until July 2015 office closed
The Harless Insurance Agency, Loris, SC
Office receptionist/Customer Service
Greet clients in a friendly manner
Receive payments for insurance and post to the correct company.
Generates receipts for payments for customers
Answers the phone and take messages.
Opens and closes office as needed.
Gather money for bank deposits
Maintain files for each client
Help clients file claims and troubleshoot if they have problems
October 2012 – September 2013 Office Closed Rowland, NC
Carol Lee’s Medical Office
Office Manager/ Front Desk
Greets patients and visitors
Verifies insurance and co-payments
Files insurance. Medicaid and Medicare
Collects co-payments and issues receipts
Pulls patients charts and re-files them at end of day
Takes Chief complaints and vitals and records in chart
Prepares patient for Dr. visit in rooms
Schedules testing and referral appointments per Dr.’s Instructions
Enters demographic information in computer on Emdeon
Does paperwork for all Lab work obtained from patient
Assists the physician in procedures as needed
Balances money at end of work day
Cleans office at the end of each day.
July 2008 - September 2012 Anvil Knitwear Hamer, SC
West Coast Coordinator/Clerical
Answers phone and troubleshoots problem with orders
Assists customers with orders
Gather information to generate reports for facility manager
Set up new spreadsheets for reports for facility manager & CEO
Receives packing lists for purchasing for invoicing and enter into Great Plains system
Invoice shipments going from one facility to another using AS400 system
Track containers of goods from off-shore destination
Obtains Purchase orders for purchasing goods
Place orders to vendors and confirm prices and shipping date
October 2007 – June 2008 Smurfit Stone Latta, SC
Customer Service Representative
Answers the phone and helps customers with problems on orders
Enters corrugated orders into the computer
Keeps inventory on blank orders and replishes when inventory needed
Pulls files for other CSR and refiles as needed.
2003 – July 2007 Unifi/Dillon Yarn Corporation Dillon, SC
Plant Closing
Industrial Engineering/Administrative Assistant
Gather information to generate Management Reports using
MS Office, Quattro, & Excel
Perform any other services as required by Plant Management
Perform tare and gross weight checks on incoming POY and
Corrugated products used in packaging.
Perform time studies on various direct labor jobs in plant when needed
Place orders to vendors for supplies Confirm delivery dates on supplies
Ordered
Assist Industrial Manager on Expansion Projects as needed
Answer incoming phone calls of I.E. Manager and schedule appts.
Trouble shoot problems on the computer through the palletized system
Created files on all employees with detailed information.
Keep files and records updated on the ISO 9000 system
1989 – 2003
Industrial Engineer Trainer for Dillon Yarn
Trained new employees using the Analytical Methods for Training
Kept files on all new employees with detailed information on day to day improvements.
Perform follow-ups to ensure that employees were using the correct methods
And procedures that a particular job might entail after going to another shift
Commissioned new machines before putting into production
Helped develop methods for putting up ends and doffing the machines
1985 – 1989
Supply Room Clerk for Dillon Yarn
Received UPS shipments and put parts into inventory.
Wrote up packing lists of incoming parts
Prepared parts to be shipped off for repair
Kept inventory of parts and ordered as needed
Picked up mail from Post Office.
Picked up supplies from town and did errands as needed.
1979 – 1985
Machine Operator for Dillon Yarn
Worked on FK-6 barmag machines and Double Density machines as
An operator
Doffed machines on an as needed basis
Interests
Gardening, riding motorcycles and working on computers
Education
1975 -1978 Florence Darlington Tec. Florence, SC
Criminal Justice
1970 – 1975 Lake View High School Lake View, SC
E. 2nd St.
Salary
Neg.
References
Bill Hester
Unifi/Dillon Yarn
Industrial Engineer’
2205 Yeargin Cove
Florence, SC
**********@***.***
Frances Rogers Stone
Anvil Knitwear/Gildan
Personnel Manager
Hamer, SC
******@******.***
Josh Turner
Anvil Knitwear
Facility Manager
Hamer, SC
*******@******.***
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