Manager Customer Service

Raymond Nathasingh

**-** *** ******

Richmond Hill Queens 11419

Cell:646-***-****

*****************@*****.***

Professional Summary

Highly efficient, dedicated and industrious individual. Operations/Office / Facilities Manager with extensive years of experience, in addition to strong interpersonal, training and communication skills. A proactive achiever with a passion to deliver outstanding service and natural ability to define goals and motivate teams using clear precise terms. An innovative, confident and resourceful professional with extensive organizational expertise, and proven ability to multitask meeting deadlines, surpass targets and deliver results regardless of complexity.

Professional History

January 2015 – present

Facilities Management consulting assignments.

Assistant Director of Administration/Facilities December 2009 – December 2014

U.S. Fund for UNICEF (New York, NY)

Managed the reception, mailroom & storage operations to provide responsive, efficient and exceptional services to the USF.

Managed the day/night activities of the Facilities staff shifts including appropriate cleaning of all offices, Meeting Rooms and Restrooms.

Supervised the hospitality services & housekeeping staff.

Supervised the arrangement of domestic and international business travel for USF staff and other VIPs promptly and professionally, while utilizing cost-neutral resources when able; will educate others in current travel policies.

Managed external vendors responsible for office equipment, furniture, telephone, travel & warehouse services to fulfill USF needs across the country.

Assigned & programmed telephone extensions, voicemail & other phone system functions and troubleshoot telephone equipment, circuits and system inoperability issues with a variety of vendors as needed.

Monitored & programmed video surveillance & security card access systems to maintain safe and secure premises; receive and respond appropriately to critical environmental alarms at two New York City locations 24/7.

Managed staff to help meet the department goals and objectives; monitoring and evaluating progress and performance.

Managed workstation & office space assignments to ensure that workspaces are being used appropriately and sufficient space can be allocated for projected human resource demands; some responsibility for maintaining the appearance of the facilities.

Managed the USF's working relationship with building security, building superintendent & engineering staff.

Managed the CAPS postal permit account for bulk mail by coordinating with Direct Marketing and Finance to ensure that all active permits are properly linked and funded.

Participated in the review process of proposed contracts, communicate progress to all stakeholders & served as a liaison to the USF general counsel when legal guidance is required; educate others in current contract policies.

Assisted with insurance policy renewals, engaged others to identify their insurance needs and handled requests for certificates of insurance as needed.

Assisted in preparing department budgets, monitor year-to-date spending in specific expense lines and advocated for cost efficiencies.

Managed the Facilities & Operations Department in the absence of the Managing Director.

East Coast Facilities Manager June 2007- October 2009

Capgemini LLC North America (New York, NY)

Managed daily operations within the CEO office.

Inspected and provided direction and follow-up with janitorial service staff and/or regarding cleaning issues that do not meet standards.

Identified conditions of mechanical and electrical equipment and coordinate vendor’s preventive maintenance.

Maintained a current set of as-built blueprints for HVAC, electrical and architectural plans.

Managed space planning and manage relocation expansion and renovation projects, including evaluating bids and proposals, acting as liaisons among firm, architects and contractors.

Ensured premises, complied with the Americans with Disabilities Act and with other applicable federal State and local regulations relating to facility safety.

In-depth knowledge of Autocad.

Working knowledge and experience of General Administrative Regulations.

Oversaw Contractors, Construction Managers and engineers for facilities renovation projects entailing HVAC and electrical.

Managed the maintenance and operations activities for assigned sites while meeting budgetary guidelines.

Responsible for the supervision of direct facilities projects and maintain relationships with vendors and emergency services.

Managed all project planning and time lines involved with implementation and maintenance of equipment as well as taking responsibility for the cost control process.

Managed office layout, space planning and allocation.

Obtained quotations and select –designated contractors for annual contracts and services.

Scheduled fire safety drills, Understood rules and regulations of OSHA, JCAHO and EPA.

Administered building security and maintain in-house database.

Supervised office support staff, conduct annual performance appraisals and assess training needs.

Generated purchase orders and order outsourced items, coordinated delivery of purchases to job site.

Managed a multimillion-dollar annual budget.

Provided daily interactions with customers to provide maximum customer service.

Knowledge of managing utility systems (compress air, chilled water, HVAC, Boilers).

Facilities Manager, January 2006- June 2007

Center of Disease and Control (US Government) (Atlanta, GA)

Building maintenance issues such as keys, phone, heating/air complaints, restroom problems etc.

Space management, furniture orders, and office renovations.

Maintained tidy and organized conference rooms, pantries, and kitchen areas.

Property custodial issues for the OD and cell phones blackberries for the center.

Experience working with municipal planning, building and fire departments.

Oversaw building systems including mechanical, fire/life safety and elevators.

Resolved safety issues and evacuation procedures.

Facilities/ Operation Manager, August 1989 – September 2005

JP Morgan Chase Conference Center (New York, NY)

Provided logistical support to the facilities team.

Oversaw the sanitation of work stations including floors, worktables, walls, refrigerators, equipment.

Worked with key conference center team to match conference center resources to conference center planning specifications.

Assisted in operations and administration of the conference center business and assumed management responsibility in the absence of the Director of Operation and Finance.

Acted as a liaison between Chase management and contract management.

Worked closely with the executive team to prepare annual operating budget.

Developed and maintained vendor and contractor relationship.

Worked closely with the planning, A/V and reception staff in the allocation and utilization of space and equipment.

Attended weekly operation and planning meetings.

Knowledge of managing utility system (compress air, chilled water, HVAC and Boilers.

Managed maintenance staff on day-to-day basis (managing workflow and making staffing assignments as necessary to ensured that client-service levels and deadlines are met appropriately).

Coordinated and supervised internal office relocations and larger departmental moves.

Added and provided access for new employees to the security access system, maintained office key inventory.

Managed construction projects including but not limited to: meeting with architects and contractors, scheduling projects and ensuring deadlines are met, purchasing materials/supplies and oversaw build-outs and renovations.

Managed the performance of other miscellaneous telecommunications related duties as required (including voicemail, telephone ads, moves, changes).

Maintained and updated insurance files (ensured all vendor certificates of insurability on file were up to date)

Managed and prepared space for internal employees, office relocations and new hires, including interface with IT, Admin and HR.

Coordinated regular fire safety drills with building management.

Understood rules and regulations of OSHA, JCAHO and EPA.

Education: University of Trinidad, B.A in Business Management

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