Customer Service Data Entry

Jan M Koffarnus

*** * ***** **** *** ***, Neenah, WI. 54956 920-***-****

Professional Summary:

MS Word, MS Outlook, MS Excel, Customer Service, Data Entry Collections, Call center experience

Professional Experience

Robert Half and Assoc: May 20015 to February 2016

Data entry

Watch daily ques and made sure they were being done. Categorized documents and sent them off to the loan people. Pitney Bowes: February 2013 to September 2014

Inbound sales

Took incoming sales calls from companies ordering supplies for there postage meters. Also helped with issues and parts for there meters.

Time Warner Cable: August 2010 to October 2012

Customer service lead

Took escalated calls from customer service representatives. Corrected sales promotions. Assisted with billing issues and credits. Trained new call center representatives. Responsible for team coverage for vacations and sick time. Also mentored new hire classes.

Customer Service April 2008 -August 2010

Took incoming calls from customers for new services, billing questions, and technical support. Verified teams work orders for accuracy. Helped out in other areas of the call center that were short staffed and helped others that may have had issues with putting in work orders. I have meet or exceeded in my monthly sales quota. Guardian: August 2000- March 2008

Customer service representative:

Took incoming calls from customers and assisted insured's and providers with claim issues. Quoted benefits, and assisted with questions regarding policy coverage. Also assisted with Prescription drugs claims and or issues. Investigated problems and adjusted claims. Century Tel: March 1998- July 2000

Customer Service:

Took incoming calls, assisted with phone problems, helped set up phone features. Went over billing questions and problems. Reported lost and stolen phones. And assisted other representatives who needed assistance with larger issues.

Check into Cash: March 1995-February 1998

Store Manager:

Responsible for store growth, collections on past due accounts, weekly and monthly reports for headquarters. Hired and trained new store employee's. Made sure proper procedures were followed with cash draws and that all banking was done properly.

G.E. Capital Finance: May 1983- March 1995

Customer service supervisor:

Responsible for nights and weekend customer service representatives. Weekly and monthly statistics and each representatives. Making sure phones were staffed accordingly. Took difficult calls, dealt with client issues, delinquent accounts. collection of delinquent account. Also made sure systems were running properly. Education

:Harper Community college

:Southern Connecticut State College

:Bristol Eastern High School

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