Technical Support Office
Resume:
MARK ALWYN G. AGNOL
Dela Costa Homes II, Caloocan City.
Contact No.: 091********
**********@*****.***
OBJECTIVE
I am seeking a competitive and challenging environment where I can serve your organization and establish a career for myself.
PERSONAL INFORMATION
Date of Birth: August 30, 1994
Place of Birth: San Juan City, Metro Manila
Civil Status: Single
Age : 21
Height: 5’7”
Weight: 63 kg
Nationality: Filipino
Religion: Roman Catholic
SEMINARS ATTENDED
Tech Tutor 3
Paradigm Shift in ICT Learning to Reach the Unreached.
SM Megatrade Hall 1, Ortigas Center, Mandaluyong City, Philippines
October 12, 2011
Office of the Student Affairs Leader Training Workshop
National College of Business and Arts -Fairview
July 30, 2013
SKILLS
Creating typical website using Adobe Dreamweaver/HTML.
Computer Programming Languages:
C++
HTML
Monitoring and Maintenance of IT Equipment
Recovered Deleted Files
Receiving and setting up hardware such as desktop computers, notebooks, printers, etc.
Installation and configuration of the necessary software.
Diagnosing and returning failed hardware, working with suppliers as necessary.
Maintaining desktop and server computers and wired and wireless networks.
Technical support for software and hardware issues in the office.
Setting up and maintaining backup system for in-office desktop computers and file servers.
Recovered Deleted Files.
Monitor for replace and phase out IT equipment.
Ensures zero downtime internet connections
Ensures zero downtime and virus free database server.
Ensures that all work station are 100% fuctioning and are virus free.
Ensures zero downtime of printers for all users.
Maintains and conducts inventory of technology driven equipments/machines.
Creates official email addresses for new employees as well as forwarding address for separated employees prior to its deletion.
Deletes email addresses for resigned or terminated employees.
Switches on/off and back up server regulary
Prepares monthly virus scanning activity report.
Manages preventive maintenance activities for all company issued laptops,desktop and servers.
Contacts service provider in case of system breakdown for landlines and internet connections.
Conducts spot checking of installed applications on each workstation ensuring that no unauthorized software applications are installed.
Installs additional required software patches and modules.
Identifies technology driven expired/ dilapidated assets and recommends its disposal.
Assists users as regards inquiries/concerns re: computer use and features.
Monitors and request renewal licenses of software, anti-virus and domain names.
Coordinates with outsourced Network Administrator on routine network check-up and optimization.
Oriented in Microsoft Visual Studio such as:
Microsoft Visual Basic
Asp.net Web Application C#
Oriented in Microsoft Office applications such as:
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Access
Capable of editing picture, files and presentation using different Microsoft Windows applications such as Adobe Photoshop.
WORKING EXPERIENCE
Internship – Technical Support (National Housing Authority)
Employment – Internal Network Infrastructure Support (Polyserve Phillipines Incorporated/Hrnetwork Incorporated)
EDUCATIONAL BACKGROUND
National College of Business and Arts -Fairview
Bachelor of Science in Information System
Quezon City (2011-2015)
Mataas na Paaralang Neptali A. Gonzales
Mandaluyong City (2009-2011)
Saint Anthony Nova School
Amparo, Caloocan City (2001-2009)
CHARACTER REFERENCE:
Mr. Jerito S. Alindog
090********/093******** - Head Supervisor at COSO Department Corporate Operations and Systems Office of NHA (National Housing Authority)
Ms. Rachelle Anne R. Cagungun
094******** – Payroll Team Lead (Polyserve Phillipines Incorporated)
Mr. Neil Borilla
091******** – NOC Shift Lead (Bayview Technologies Inc.)
Mark Alwyn G. Agnol
Contact this candidate