Customer Service Data Entry

Valencia Felder

**** ****** **. • Houston, TX, **067 • 832-***-**** • *********@*****.***

OBJECTIVE

To secure a permanent position in a company that will allow me to fully utilize my abilities and skillset to add value, while also providing the opportunity for growth and advancement.

EDUCATION

Houston Community College, Houston, TX, Criminal Justice 2010-2011/2013

Lone Star Community College, Houston, TX, Criminal Justice 2008-2010

Westfield High School (Alumni) Houston, TX 2004-2008

ADDITIONAL TRAINING/ SKILLS

Highly Competent with: Microsoft Word, Power Point, Spreadsheet, Publisher,

Web Browsers and Email, Data Entry, Creating Reports

Experienced in the operation of: fax machines, scanners, switchboards 1-25 lines

8 years of Customer Service Experience

Senior Dispatcher

Mail Sorting

Experienced Cashier

EXPERIENCE

FedEx - Houston, TX 04/06/2012-8/28/2014

Package Handler

Ensured packages were properly transported to the conveyer belt to make it to their destinations in a timely fashion.

Responsible for physically unloading packages from FedEx Express trucks by hand and scanning packages for recipient tracking purposes.

Accurately sorted, carried, and placed packages in designated cans to prepare the next shift for daily activities.

Worked with teammates to perform in a safe and efficient manner.

Trade Secrets Salon – Houston, TX 06/12/2012-03/28/2013

Receptionist

Recorded various appointments for three different stylists on a daily basis.

Answered inquiries about various products sold in the salon.

Performed data entry of weekly and monthly sales goals.

Made bank deposits of daily net cash inflows.

Felder Page 2

Securitas Security Services - Houston, TX 01/11/2012-05/28/2012

Security Officer

Performed routine patrols of the Foxconn premises.

Monitored and authorized the entrance of employees and visitors to guard against theft and inappropriate weapons.

Kroger- Houston, TX 04/13/2010-03/20/2011

Cashier

Processed customers’ purchases by scanning items, requesting price checks, reviewing weekly promotional ads, and honoring coupons when appropriate.

Provided excellent customer service by bagging customers’ purchases, helped with available

Payment options, and directed shoppers to the proper aisles for product when needed.

Reconciled the cash register drawer at the end of each shift.

HONORS AND ORGANIZATIONS

Oakwood Church of Christ Youth Ministry

Honor Roll (fall 2008/ spring 2010)

Derek Thomas Foundation (2008)

REFERENCES

Available upon request.

Contact this candidate