Customer Service Manager

Summary

Highly organized and discipline retail manager with over nine years’ experience and working on my Bachelor Degree in Business Management, carrying out execution of high impact sales marketing and merchandising strategies. With success in maintaining profitable retail operations, growth opportunities, and implementing promotions. Articulate communicator able to effectively train and monitor other employees to reach an organizations goals.

Strength

Retail Merchandising

Loss Prevention

Team Leadership

Inventory Control/Shirk

Training and Development

Multi-Store Operations

Customer Service/Sales

Scheduling/Screening

Register

PC/Mac/ Microsoft Office

Experience

Store Manager 2014-2015

The Paradies Shop – Philadelphia, PA

Hired, trained, scheduled, and managed staff for multiple store locations

Visual merchandising, price changes, plano-grams, and markdowns

Cash management and money operations/ Cashiers

Call Center Representative 2013-2013

Kelly Service (temp)– Home-based

Intercept and process calls

Sales/Upsell, process payment, customer service

Problem solving and resolution

Assistant Manager 2013-2013

Deals – Upper Darby

Opening and closing store

Bank deposit / Cash Management

Cashier, training, damage control, price changes, vendor check in/out

Shift Supervisor 2007-2011 CVS/Pharmacy – Yeadon, PA

Processing of bank deposits and change orders

Oversee the scheduling of over 20 employees

Customers service and cashier

Education

Bachelor Degree

University of Phoenix – Online 2011-2014

Business Management

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