Customer Service Certified Nursing

LaRhonda Duncan

**** * **** ****** ********, GA *1404

T: 912-***-**** E: **************@*****.***

Objective

I am currently looking for a full time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively

Experience

SouthCoast Health

Patient Representative April 1, 2013 – March 18, 2016

In a fast paced work environment, greet patients in a positive, professional and helpful manner. Communicate with patients to determine essential factors of their visit. Gather patient identification and demographic information for entry into practice management systems. Maintain and utilize Allscripts PM, Clinical Module, and Phreesia regularly; which are, patient management tools used to maintain patient demographics, chart notes, arrival time, appointments and payments. Facilitate patient records and provider network coverage, while preserving the confidentiality of pertinent medical information. Coordinate and assist with scheduling patient appointments in addition to collecting office charges, posting charges to patient accounts and accurately managing cash drawer.

The Marshes of Skidaway Island

Certified Nursing Assistant July 13, 2010 – February 1, 2013

Provided uncompromising service by supporting patients personal hygiene and daily living needs; providing comfort, transportation, and vital sign monitoring. Maintained work operations by following policies and procedures. Guaranteed nursing home community by adhering to professional standards, facility policies and procedures, federal and state law, and local requirements. Continued education by participating in educational opportunities, reading professional publications, and maintained licensure.

Habersham House

Certified Nursing Aide November 25, 2005 – September 5, 2007

Provided Five Star Care in the Senior Living Division by accurately performing, recording and calculating - patient vital signs, height and weight. Maintained a clean and safe resident environment. Recognized abnormal changes inpatient body functions and reported such changes to SOD. Performed palliative and post mortem care. All while demonstrating patience and tact with a cheerful disposition.

Citi Trends

Packager March 1, 2003 – August 1, 2005

As a hand laborer for the leading value price retailors responsibilities included: putting together packages. Assemble packaging like boxes or crates, label and record what is packed, inspect packaging for tears, cracks and dents, and make sure materials inside are packed in a way to minimize breakage during transit.

Enmarket

Service Associate February 1, 2004 – April 2005

As a Service Associate enriched the lives of customers and fellow employees. Focusing on creating and maintaining a fresh, fast, friendly and convenient environment for customers while supporting the community. Through this focus, supported Enmarket’s ability to meet or exceed performance and profit goals.

Education

Activity of Daily Living (ADL)

Certified Nursing Assistant (CNA) January 25, 2013 – March 8, 2013

Alfred E. Beach High School

Graduate August 13, 1999 – May 7, 2003

Skills

Indirect care Measure and record of pulse

Measure and record of respiration Hand-washing

Urinary drainage recording Ambulation Feeding

Mouth care/dentures Bed Pan

Hand and nail care Changing an occupied bed

Foot care Perennial Care

Transferring to wheel chair Catheter care

Change of position Partial bed bath

Range of motion exercises (shoulder, elbow, wrist, hip, knee, ankle)

Cashiering Computer/ MS Word

Listening Bagger/Stacker

Customer Service Communication/ Written and Verbal

References Available Upon Request

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