Customer Service Manager
Resume:
Oscar Mejia
*****.*******@*****.***
Houston, Texas 77077
Career Goals
To gain knowledge and acquire the skills necessary to have a satisfying career in the Process Operations field. I want to be an asset to my employer by demonstrating great work ethic and integrity. Not just an employee but an investment of the company that goes above and beyond to help achieve goals, meet deadlines and satisfy quotas all with keeping safety in mind. My plan of action is to plant a seed and invest many years of hard work and dedication to watch it grow into a long lasting and fulfilling career. I am greatly enthused about my future and hope that if you are reading this, you and I can work together.
Skills
Bilingual; fluent in both English and Spanish.
Possess solid computer skills.
Excellent working knowledge using both Windows and Mac systems.
Proficient with excel, WordPerfect, Microsoft Word, and Power Point.
Ability to train, motivate, and supervise employees.
Proactive and efficient with a philosophy that believes in good work ethics and integrity.
Concentrated Process Technology training and education.
Lock out tag out experience.
Comprehensive P&ID, PFD understanding.
Petrochemical plant and equipment training.
Multifaceted with years of work and real world experience.
Synopsys of Achievements
Helped launch Budget mobile in the state of Texas, and opened the first lifeline benefit store in Houston.
Proactive planning led to notable increase in sales and activations for Budget Mobile Houston, which made Houston the leading market in the nation.
Teamed up with AT&T to help launch and bring brand awareness to AIO Wireless in the state of Texas.
Started my very own business from the ground up.
Became the youngest Field Marketing Director in the history of Realty Funding Group LLC.
Education
Houston Community College Houston, Texas
Associates of Applied Science in Process Technology with anticipated concentration in process operations.
Expected graduation date- Spring 2016
Member of the Process Technology Student Alliance (P.T.S.A) Houston Chapter.
Elsik High School Houston, Texas
Alief independent school district, class of 2006
Work Experience
AutoZone 2015 – Present
Part Sales Manager
Provide our customers with great service and knowledgeable advice.
Help stock and maintain stores appearance.
Deliver parts to commercial accounts around the city.
Help with the installation process of many of the products we sell.
Realty Funding Group LLC 2013 – Present
Field Marketing Director/ Advisor
Responsible for hiring, training, and motivating new staff members.
Develop proposals for clients using Microsoft application software.
Organize and call company provided leads.
Process commercial mortgages and annuity documents to the underwriting department.
Tour guide clients on our listed commercial properties across the city.
Visit with potential clients; build rapport.
Attend preset appointments in the office or out in the field.
Enroll clients in our Wealth Master Retirement program.
Collect daily evening report from agents in the field.
Landmark Industries/ Timewise 2014 – 2015
Store Manager
Help in the recruitment and hiring process.
Train new crewmembers on company protocol.
Complete daily data input.
Inventory control, keeping Shrink at a minimum.
In charge of weekly purchase orders.
Update quarterly reports
Maintained profit and loss reports.
In charge of posting weekly work schedule.
Manage gasoline volume levels using the Veeder Root.
Providing customers with exceptional customer service.
Building long lasting relationships with our repeat customer base.
AIO Wireless 2012–2013
Account Manager/ Interim District Manager
Assisted in the launch of AIO Wireless into the industry.
Helped organize the construction of four brand new stores in the Houston market.
Ran and operated the day to day activities in multiple locations across Houston.
Stocked and maintained adequate inventory levels; reordered when necessary.
Moderated online company chatter chain to help promote positive/creative ideas, teamwork, and brand awareness.
Train staff on utilizing the resources available at our stores, such as the RQ4 point of sale, Cell Bright, Progressive Financing portal, and the Clover trade up program.
Hold weekly conference calls with entire sales team and upper management to discuss events and matters, sales quotas, and address any and all issues in the Houston market.
Create weekly schedule.
Help promote and market our stores by organizing events across the city.
Interview and hire new employees.
Budget Mobile 2011-2013
Sales Manager
Provided thousands of families with the lifeline benefit, courtesy of the American Government.
Support sales representatives in opening new accounts and upgrading existing service.
Program and activate newly flashed Verizon and sprint phones.
Plan and organize new events and locations; dispatch teams accordingly.
In charge of bank deposits.
Maintain quality control reports.
Maintain satisfaction reports.
Quickly and effectively solve customer issues.
Constantly seeking new ways to improve customer service; implementing procedures and systems to avoid problems in the first place.
Katz’s Delicatessen 2009-2011
Front of House Manager/ Bartender
Monitoring daily duties and performing quality control.
Update quarterly profit and loss reports.
Expedite kitchen line ensuring food goes out in a timely fashion.
Visit every table ensuring complete and total customer satisfaction.
Check server stations and receive total cash sales at the end of each shift.
Make drinks to order, using fresh ingredients and following pre prohibition recipes.
Providing guests with world class service.
Paramount Industrial Services- 2007-2008
Sandblaster (Pasadena Refining Systems Plant)
Wet and dry sandblasting.
Pipeline work..
Tank farm work.
Painting.
General maintenance.
Brock Maintenance- 2006-2007
Helper (Pasadena Refining Systems Plant)
Scaffold building.
Pipeline restoration.
Lead containment.
Painting.
General maintenance.
References
Ray Jones- (CEO and president of Realty Funding Group LLC and personal mentor)
832/443/5422
Ty Chumbley- (Professor at Houston Community College and Texas A&M) 210/722/1622
Rudy Mendez- (Retired Aviation Meteorologist and personal mentor)
832/613/1399
Contact this candidate