Customer Service Technical Support

BRAD(JIANJUN) HUA

** *********, *******, ** ******

*******@*****.***

OBJECTIVE

Seeking a senior position as a network specialist in which my technical and customer service skills can be fully utilized

HIGHLIGHTS OF QUALIFICATIONS

CCIE(Routing & Switching), CCIE(Data Center)

In depth knowledge of TCP/IP & routing protocols and WAN/LAN architecture

In depth knowledge of Security architectures and firewalls and VPN technologies

In depth knowledge of Data Center technologies (Cisco Nexus, Storage, UCS and VMware Virtualization)

Experience in designing and implementing large enterprise wireless systems

Strong analytical and problem-solving capabilities

Customer service focused with good communication and presentation skills

Comfortable in high pressure, deadline-oriented environment

Team player and cooperative with good interpersonal skillsComfortable in high pressure, deadline-oriented environment

Team player and cooperative with good interpersonal skills

TECHNICAL SKILLS SUMMARY

Networking: Knowledge of OSPF, EIGRP, BGP, MPBGP, MPLS, LDP, QOS, MPLS VPN, DMVPN, SSL, IPSEC

Data Center: VRRP, HSRP, GLBP, VPC, LACP, FEX, OTV, FABRICPATH, FC, FCOE, FCIP, SAN, VSAN, ZONE, ZONESET, VM-FEX, VMWARE VIRTUALIZATION

Telecommunication: Familiar with wireline (ATM, SDH, PDH, DSL, GPON) and wireless (802.11x, WiMAX, LTE) and core network( IMS, NGN) technologies

CAREER HISTORY

Senior Network Analyst 2012 -Present

Shaw Communications, Toronto

Plan, design, implement, document and support large enterprise IP network and data center network architecture

Lead important project including new data center and LAN/WAN network deployments, migrations and decommission efforts

Manage a secure converged multi-vendor network hardware and software infrastructure to maximize performance and availability in a manner in which supports high availability

Support mission critical business operation in a 24/7 environment for data centers and Global TV network infrastructure across the country

Upgrade campus network for Global TV with Cisco Catalyst 6500/4500 switches( MPLS,OSPF,HSRP)

Design and deploy new data centers with Cisco Nexus 7K/5K/2K(VPC, FEX, FABRICPATH,FCOE) and deploy Inter-site DC connection(OTV)

Cisco ACE, F5 LTM series Load balancing configuration and maintenance;

10G Internet infrastructure deployment, ASR1004, Cisco ASA 5580, Juniper SRX

National Multicast deployment for HD IPTV application, ENPS system

QoS deployment for Voice, Video, RVON and IPTV system( C4500, C6500, C4500X,C3560)

Aruba wireless network design and deployment across the country ( Aruba controller, Airwave, AP)

Network Engineer 2010- 2011

Alcatel-Lucent, Shanghai, China

A global leading telecommunication equipment manufacturer

Design client's network access redundancy with multiple service providers using BGP on Cisco ASR 1000 series routers

Designed, deployed, configured and troubleshot triple play campus network with Cisco 6500/4500/3750/3560

Built Remote access VPN( IPSec, SSL) and site-to-site VPN using Cisco ASA 5580/5540/5510 series for enterprise customers and interoperate with Microsoft, Juniper, AWS etc.

Configured Juniper/Checkpoint/SonicWall firewalls for secure Internet and VPN access

Traffic analyzing and troubleshooting based on command line and Sniffer and Wireshark

Monitored and managed network with SNMP based NMS tools such as Cisco Works, Solarwinds

Wrote white papers for technology solutions and products

Provided remote and on-site LAN/WAN support for domestic and international customers

Network Specialist 2004- 2010

Xinwei Telecom Inc.

A leading broadband telecommunications equipment vendor

Built and updated the Intranet network(BGP, OSPF) and provided installation/upgrade documentation, system/equipment configuration, troubleshooting and technical support for new projects

Designed and implemented the first Mobile WiMAX cellular network ( 802.16e compatible) running services including mobile Internet, video surveillance, Netmeeting, VoIP

Provided advanced technical support for high end devices in the core network and different types of products as VoIP, Ethernet circuits, LAN extensions, Long Distance, Internet and other broadband services

Responsible for design/configuration of core and aggregation network elements such as Cisco Catalyst 6500, Cisco Catalyst 3550

Monitored and troubleshot WAN and T1 circuits, routers, connectivity issues, hardware, and software. Installed and configured hardware, software, and operating systems

Configure VoIP service on Cisco Router 3640 with Call Manager Express

Configured Communication Server and set up Security using Cisco ASA 5540, which included Configuring AAA server (Cisco ACS)

Installed and configured Juniper Netscreen firewall clusters in the customer premises

Installed and managed SQL Server 2005, made routine database backup

Coached a 7 person technical team on a regular basis

Network Support Analyst 2001- 2004

Fibrlink Communications

A leading nationwide Internet & solution services provider

Maintained and monitored Cisco equipment and Voice Networks, recovered malfunctions of equipment due to mis-configuration, and upgraded IOS versions

Installed, configured and made operational routers, switches and other equipment on computer network

Upgrade and maintained national wide carrier-class network(BGP, OSPF)

Resolved customer requests at first point of contact as described in the Service Level Agreement (SLA). Delivered and met standard SLA requirements

Designed and implemented multiple campus network projects with Nortel Passport 8600 and BayStack series

Configured and troubleshot Cisco routers including Cisco 2500/2600/3600/7200

Performed customer circuits configuration and troubleshooting

Provided technical support to the corporate customers over the phone and on-site

Regularly on-call providing 24x7 support to the Network Operations Centre (NOC)

Participated in the escalation process within the technical department ensuring that the customer services were up and running

EDUCATION & TRAINING

Project Management 2010

Master’s Degree 2001

Bachelor’s Degree 1998

Beijing University of Aeronautics & Astronautics, Beijing, China

Contact this candidate