Customer Service Manager

Efrain Hernandez 347-***-****- Day

**** ***** ********* (6C) ***********@*****.***

Bronx, NY 10457

OBJECTIVE: To secure an entry level position that would allow me to grow with added responsibilities and offer advancement opportunities.

01/11 – 06/11 Bond Staffing Group for Food Bank for NYC New York, NY

Driver

Assure pick up and drop off are on time.

Check address and contact information for all deliveries.

Coordinate pick up and drop off according to the building (s) regulation.

Capacity and assure that all equipment reach its destination in good condition

Maintain route track record and collect signature for all deliveries

Keep track of all routes that include a brief description of the delivery

Able to drive different types vehicles as well as automatic and standard transmissions

Knowledge using GPS and Maps.

Knowledge of New York City's five boroughs

Able to lift up to 50lbs

01/10 – 06/10 Bond Staffing Group for Food Bank for NYC New York, NY

Seasonal job during tax season from 2006

Intake Staff

Greet customers to create a pleasant atmosphere and provide general assistance.

Identify and determine if clients are eligible to receive our services and assure that client has all of the necessary information to complete the return.

Monitor Site customer traffic and coordinate with the site manager to insure that there is sufficient time to serve the client

Have clients sign the Check-in log and monitor the list.

Provide the client with the Intake Sheet to complete, assist the client if needed and perform the screening process.

Review families and individuals eligibility for Tax Credit programs, the Federal Food Stamp Program and other benefits.

Determine the type of assistance needed by the client and direct clients to tax preparers and to other services provided at site according to the client needs.

Set up client’s folders..

Maintain the confidentiality of the client information.

Assist in other administrative duties, including file maintenance and answer phone calls.

EDUCATION:

1999 – 2005 University of the State of New York General Equivalency Diploma

SKILLS

Able to operate a fax, scanner, copier, and multi-line phone unit.

Knowledge of Microsoft Word, Excel, and Internet research.

Posses strong customer service and interpersonal skills

Bilingual (English and Spanish)

Ability of fast learning.

REFERENCE

Available upon request.

Contact this candidate