Kyeom Ah Lee **** Des Amaryllis Street Tel. 450-***-****

Laval, Québec, H7Y 0A9 Cel. 514-***-****

acvnl8@r.postjobfree.com

Objective

Get an advanced position involving responsibilities and challenging management duties within a dynamic and professional environment

Professional Experience

2015 – 2016 Swissport International (United Airlines) Dorval, Canada

Customer Sale and Service Agent

●Booking, passenger registration and rebooking

●Ticket emission and check-in process with baggage

●Welcoming and announcement procedures at departure gates

●Assist and inform passengers in several languages for priority boarding

●Lost baggage registration and claim management

●Bridge manipulations for arrivals

2008 – 2014 Godiva Chocolatier Eaton Centre, Montreal, Canada

Manager and Business Operator

●Full management and logistics of business operations and employees

●Customer service

●Diverse and constant promotional work to increase sales and customer loyalty

●Interview, training and employee development

●Ordering and inventory control to prevent merchandise losses

2004 – 2007 M & M Meat Shops Dorval, Canada

Manager and Business Operator

●Full management and logistics of business operations and employees

●Customer service

●Diverse and constant promotional work to increase sales and customer loyalty

●Interview, training and employee development

●Ordering and inventory control to prevent merchandise losses

2002 Property Management JHL Montreal, Canada

Administrative Assistant and Translator

●Responsible for accounting and billing for the company

●Translate and interpret for management officials

●Management of relationships with residential and commercial tenants

1996 – 2001 Planet Hollywood Seoul and Montreal, Canada

Restaurant Manager and Hostess

●Responsible for staff management and work schedules

●Interview, training and employee development

●Constant work for the improvement of customer service

●Promotion of the importance of having high standards for all relations with customers and other employees

Education

2001 Concordia University Montreal, Canada

●Certificate in Electronic Technology Office Systems (Word, Excel, Power Point, Access, Simply Accounting and HTML programming)

1999 – 2000 McGill University Montreal, Canada

●Diploma in French (DELF-France)

●Completed French courses with Mention of Excellence

●Completed Japanese courses with Mention of Excellence

1998 – 1999 McGill University Montreal, Canada

●Certificate in English Writing and Conversation

1998 – 2000 Concordia University Montreal, Canada

●Completed two years of the bachelor degree in the Arts & Sciences department (Major)

1991– 1994 Han Yang University Seoul, South Korea

●English Studies bachelor degree

Interests I write and speak English, French and Korean fluently and I can

communicate well in Japanese.

I have a very strong interest in films, fashion, dance as well as for all that relates to the fields of arts and culture.

References available upon request

Contact this candidate