Customer Service Manager
Resume:
David Orendorff
**** ****** ***** ********, ** **122
Objective and Qualifications Summary
Highly accomplished leader with over 20 years of Logistics and Warehouse experience. Proven ability to develop management staff, office personnel and union employees while implementing aggressive strategies resulting in increased revenues and substantially exceeding goals every year. Motivated strategic thinker with extensive experience in Technology and supporting data sources. Outstanding ability to develop innovative solutions and long term customer’s relationships.
Core Professional Strengths
Attract and develop key personnel
Trustworthy, ethical, discreet, organized, with superior interpersonal skills
Lean Six Sigma and Reverse Logistics
Meet goals in a high-pressure environment
Proficient with internal and external customers
Highly focused on results and deadline-driven
Knowledge of OSHA and DOT rules and regulations as well as CSA 2010
Excellent communication skills when listening and ask questions to accomplish and understand the vision
Certified Smith System Trainer
Xata and JJ Keller instructor
Professional Experience
2011- 2016 Penske Logistics
Operations Manager
Led and managed a staff of 70 between multiple locations including a union site
Develop and execute annual financial plans along with monitoring a P&L
Developed vision, mission, values and strategy for a 3PL DCC customer
Monitor and improve accident and injury frequency as well as conduct safety audits
Executed back haul growth for the customer by 85%
Utilize available metrics to monitor customer efficiencies and achieve cost savings
Trained and supported all staff in day to day operations
2004 – 2010 Staples ● Hanover, MD SDO Transportation Manager
Led warehouse and logistic operations of 35 to 45 Drivers on a daily basis.
Train and coach all associates in technology, safety requirements and DOT regulations
Responsible to conduct performance appraisals on associates on a yearly basis
Analyze daily scorecards from operational reports to develop plans for the operating budget and forecasts on the P & L
Knowledge of WMS and AS400 reports as well as JJ Keller files
Mentor all associates to develop and maintain daily/weekly action plans to meet performance expectations and set goals for associates to achieve
Monitor and practice safe work habits while conducting safety audits to ensure the highest level of safety and integrity among management and employees
2001 - 2004 Leonard Paper Company ● Baltimore, Maryland Supervisor / Dispatcher
Led and managed a union staff of 55 in all aspects of operations
Recommended changes in production to improve quality and reduce costs
Filed and maintained all employees files and D.O.T. requirements
Distribute daily work assignments to all warehouse personnel and drivers
Assisted with customer service
1993 – 2001 Federal Express Corporation ● Linthicum, Maryland
Coordinator
Planned and maintained a delivery and pick-up route
Determined and implemented work force requirements
Accountable for workgroup performance an productivity
Screened, interviewed and trained all new employees
Coordinated multiple projects and priorities
Designed and implemented new routes for delivers and pick-up of packages
Education:
Howard Community College
Business Management
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