Management

Diana Hensley

**** ******** ****, *********, **** 45014

Phone 513-***-****

Summary

Sales/Customer Service Representative/Account Executive/Freight Supervisor/In & Outbound Planner

• Proven transportation supervisor with hands on experience and high levels of accountability

• Consistent track record of improving sales

• Customer Satisfaction and Operational Efficiency

• Resourceful and focused on Customer Satisfaction

• Provides an extraordinary high level of energy toward achieving success

• Consistent performer over an established transportation career

• Seeks new challenges and growth opportunities with all clients

Sales Skills & Strengths

• Consistently increases revenue with excellent customer service

• Grew territory sales and market share through hard work and experience in the following areas:

o Customer Service, Sales Planning, Key Account Management, Sales Forecasting, Cold Calling, Taking all responsibility for performance

• Proven ability to close new sales and expand business opportunities with existing clients

Transportation Experience

• Thorough knowledge of the shipping and trucking industry

• A take-charge supervisor who makes sound business decisions, manages effectively and executes in a multi-tasking environment

• Sets high standards for quality freight service with safe, accident free, operations

• Excellent logistics knowledge which provides increased revenue & profit

• Computer literate for tracking, planning and managing operations

• Focused on efficiency and profitability to achieve corporate goals

Employment History

Inter-State Trailer; Cincinnati, Ohio November 2013 to April 2015

Sales Representative – Direct Sales and territory growth

Con-Way Express; Cincinnati, Ohio February 1998 to November 2012

Account Executive – Responsible for increasing territory and direct revenue

• Serviced more than 200 customers in the greater Cincinnati area

• Aggressively cold called customers to develop new business

• Consistently exceeded sales goals.

• Received numerous sales awards including bonuses and company car

• Freight operations supervisor: managed dock operations and yard crews; maintained P&L accountability; significantly reduced costs while meeting operational goals

o Oversaw hiring and training of terminal personnel

o Assisted service center manager and freight operations manager

• Customer Service Representative:

o Provided quality service to large customer base

o Resolved problems including late delivery, lost freight and billing

o Quickly turned around placement of distressed freight

Graduate of Colerain High School; Cincinnati, Ohio

Professional References furnished upon request

Contact this candidate