Customer Service Management

Objective

Seeking a summer internship or part-time position in the Management Information Systems (MIS) field.

Education

College of Lake County, Grayslake, IL

oAssociates degree– 2014

Coursework: Financial Accounting, Marketing, Introduction to Business, CAD Drafting.

DePaul University, Chicago, IL

oBSB Management Information Systems- (Expected March 2017)

Coursework: Accounting, Marketing, Business Law, Information Technology.

Experience

Accounting Intern (Helios Property Management Firm) May 2016 to August 2016

Independently sorted and processed bills with little to no supervision

Managed multiple accounts and properties via Quick Books

Trusted with processing and cutting checks to pay said bills in a timely fashion

Overall office organization and administration of company files

Front Desk Guest Services (Buffalo Grove Fitness Center) October 2015 to present

Assisted in enrolling new members into the fitness center, mostly with little to no supervision.

Independently completed processing projects in terms of package deals and other types of enrollment offers.

Customer service related to administration, such as filing forms. Also handled monetary transactions as well.

Information Services (DePaul University) September 2014 to July 2015

Independently handled the maintenance of the Lincoln Park Campus’ printing and computer lab system, with little to no supervision.

Trusted with handling large lab overhaul projects which were completed as directed.

Assisted supervisor with programming and software integration.

Enrollment Coordinator (CVS/Caremark and Bridge Personnel) August 2013 to January 2014

Using Windows 7 platform, processed referrals as a full-time office worker using Microsoft Word and Excel.

Worked independently and processed up to 120 emails and referrals a day. Worked directly with customers to ensure their requirements were met in a timely manner.

Supported a team focused working environment, meeting daily processing quotas.

Computer Lab Technician and Assistant (College of Lake County) January 2012 to August 2013, and April 2014 to August 2014

Independently provided computer lab support to CLC students by helping them with their problems in programs such as Word, Excel, and Power Point.

Maintained, managed and fixed the school’s computer systems (servers and workstations) and solved any hardware or software issues.

Assisted the IT team in constructing a Ghost Backup server and Secondary Server with minimal supervision.

Hands on experience with rolling out, and upgrading to the Windows 7 platform throughout the CLC campuses.

Managed and supported software installs throughout the CLC campus.

Games and Software Sales (Best Buy) October 2010 to January 2012

Provided product assistance and recommendations to customers both on the floor and at the register.

Troubleshooting customer device issues.

Fixed hardware as well as software issues.

Skills

In depth knowledge of Microsoft Office such as Word, Excel, and Power Point for writing documents, creating spreadsheets, and publishing slideshow presentations. Knowledge of server and workstation hardware, supporting and troubleshooting applications and Operating Systems installs and system management. Highly organized and capable of prioritizing to meet deadlines. Detail oriented and able to perform on projects and assignments with minimal to no supervision.

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