Desktop Support Sales
Resume:
Michael Huynh
Cell: 832-***-**** Email: *****.***********@*****.***
Tomball, Texas 77377
Objectives
Attain a position with a prestigious establishment that offers a challenging opportunity to promote growth while employing personal skills and experience in the technology field.
Recent/Current Employment
Avanade / BHP Billiton Petroleum – IT Migration Tech (Current)
-Desktop/Laptop data and hardware transfer.
-Internal audit and administration.
Premium Retail – Trainer/Lead Rep (2013 - 2016)
-Troubleshoot of POS hardware and computers for clients at retail sites.
-Provide brand awareness and promote sales by training retail employees.
-IT Administrator for Houston based team.
Past Employment
One Stop Tax Services – IT Support Specialist (2015 - 2016)
-Provide remote IT support and solutions.
-Administrator for software and email account setups.
-Create and setup user accounts for domains.
-Monitor and supervise IT ticketing system.
-Provide and maintain IT security throughout the company.
Retail Information Systems – Implementation Specialist (2015)
-Troubleshooting computer hardware/software for clients.
-Desktop support via remote access and ticketing system.
-Technology implementation for various clients.
Geeks On Site – Onsite Technician (2015)
-Repairs for Macs or PCs (Laptops or Desktops).
-Data Recovery
-Wi-Fi (Wireless) Network Repair
PCS CTS – Certified Apple Service Tech. (2013)
-Troubleshoot and repair/replace damaged various Apple laptops.
BDS Marketing – Service agent of Dell (2012-2013)
-Desktop support for clientele via repair/upgrade of software and hardware.
Best Buy – Geek Squad Tech Agent / Electronic Sales (2010 - 2011)
-Identify and repair various computer and electronic issues.
Skills
Experience in desktop remote support with ticketing systems.
Proficient in computer hardware/software repair, upgrades, and replacement.
Project training of Computers/Electronics/Home Theater Equipment.
References
Available upon request.
Contact this candidate