IT Analyst
Resume:
Mathieu Eugene
***** ********* ** # ***, *******, TX, 77060
**********@*****.***
Career Focus
Aligning technology solutions with business initiatives.
Education
Bachelor’s Degree in Behavior Science: 2012
Brooklyn College, Brooklyn, NY
MBA in Finance and Investments (Expected date of graduation 8/2017)
University of Houston Downtown, Houston, TX
Six Sigma Lean Black Belt in IT (Expected completion 8/2016)
Summery
IT business analyst with over 5 years of experience in several industries and from small to large companies such as One Cloud Security and National Oilwell Varco. Highly versed in business technical processes and IT related enhancements for work flow as denoted bellow;
Worked with National Oilwell Varco on Worldwide ticketing testing and implementation for our new remedy ticketing system
Facilitated Forefront identity registration campaign for self-administration password rest to reduce IT utilization for non-critical task (over 5000 users)
Asset management implementation worldwide for PC, Laptop and Tablet inventory in order to reduce waste via over consumption on PC upgrade procurement orders
Facilitated telecommunication standardization campaign to reduce waste by consolidating phone systems to one manageable brand and model (Texas)
Facilitate 2000+ PC deployment for Toshiba international
Facilitated pentesting on network and servers at Delta Endeavors a NYC consulting firm
Facilitated the implantation of a new cloud product which provided remote pc support to residential and commercial clients (One cloud security)
Facilitated IT integration with business needs in NOV Artex merger (2014)
Assisted in Distribution NOW (DNOW) corporate spinoff
Technical skills
Cost savings and reduction (Six sigma)
Enhanced productivity strategies (Six sigma)
User satisfaction analysis (Qualitative statistical analysis)
Testing and implementation (Business and IT related)
Needs assessment (Business and IT related evaluation)
Windows 7, 8.1, 10
Linux
Networking
Application support
Site management (Over 20 sites managed while working for National Oil Well Varco) See appendix one
National Oilwell Varco, TX
IT Client support Analyst January 2014 – Present
Supported PC’s tablets, servers, cell phone and networking equipment at managed sites See appendix one
Compiled statistical data based on level of IT actively of site
Coordinated site closure with other IT groups and sites respective business units
Worked with facility managers on the production side to facilitate enhancements with IT solutions
Toshiba International, TX
IT Analyst, August 2013 – Dec. 2013
Managed users’ accounts and profiles using Active directory and Microsoft system configuration manager (SCCM)
Deployed 2000 Desktop and 500 Laptops for new users and upgrades
Generated reports for inventory and desktop recycling program
Reported to IT director regarding PC upgrade project
Delta Endeavors, Brooklyn NY
IT Business Administrator, Feb. 2012 – July 2013
Ran statistical analysis on IT usage to best determine where to allocate resources
Connected remote sites to central network system to allow direct transfer of production and sales data
Assigned user accounts and granted permissions to shared resources, and assured senior management of data protection by demonstrating permission settings
Successfully managed sensitive project data which was relied upon to ensure safety, security, and transfer of current, accurate information
Performed impromptu security checks of servers and networks to verify adequate virus protection and compliance with corporate procedures
One Cloud Security, Brooklyn NY
Help Desk technician, 2010 – 2012
Created IT related marketing material to help facilitate the launch of One Cloud security’s flagship product
Demonstrated high quality, results-driven, prompt, and professional customer service and support to instill confidence in technical advice and directions
Developed and implemented desktop computing and networking standards and procedures to simplify network environment and troubleshooting
Monitored available disk space to ensure sufficient space for regular operations
Created and edited documentation for installation and training manuals
Innova Solution, Brooklyn NY
IT Consultant, 2010 – 2012
Implemented a relational database system to maintain inventory records for hardware and software, ensuring software license compliance for all installations
Volunteer work
NYC 40th Council District, Brooklyn, NY
Intern, 2007 – 2008
As an intern, activities were as followed: Using fax, printer, and photo copier as delegated by supervisors. Utilizing Microsoft Outlook to manage email accounts and send emails as needed. Designed signs and brochures for events and other forms of promotion.
SUNY Downstate Medical Center, Brooklyn, NY
Volunteer, 2006 – 2007
In this position, I scheduled appointments and updated client records, and sorted and organized medical records as delegated by staff. I greeted incoming patients and customers, assisted customers with directions and other relevant issues, and ran errands for staff and supervisors.
Youth for Education and Sports, Brooklyn, NY
Volunteer, 2004 – 2006
As a volunteer, I mailed packages, set up workspaces for meetings and the utilization of Power Point presentations. I was also a martial arts instructor.
Appendix A
Sites Maintained
Maintained and serviced laptops, desktops, tablets, servers, cell phones, and network switchers for the following sites:
Houston Creekmont T3 Pressure Control
Houston Rig Aftermarket Security Way
Houston NOV Parkwood-Beechnut
Houston PFT PPS & Rig Harms Road
Houston Mission Service & Repair
Houston Mission Telge
Houston Sheldon QT
Houston NOV Cypress Station
Houston Tanner Road
Houston NOV West Gulf Bank
Houston WLY Monoflo
Houston Monoflo Breen Drive
Houston Eldridge Rig Pressure Control & DDS
Houston WLY Rig Rubber Plant
Houston Aftermarket Controls 12002 WLY
HOUSTON WLY COATING Plant
Houston Fiberspar Manufacturing Plant
Houston Rig Pressure Control WLY
Houston Windfern Rig
Houston Oaks Engineering Technology Center
Mergers, Acquisition and Spin Offs, and Site Closures
Distribution Now 2013 (spin off)
Artex 2014 (acquisitions)
Houston Rig Aftermarket Security Way (site closure)
Houston Mission Telge
(site closure)
Houston NOV Cypress Station (site closure)
Houston Tanner Road
(site closure)
Houston NOV West Gulf Bank (site closure)
Houston Kirkton (site closure)
Breen Monoflo (Newly built site)
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