Customer Service Administrative Assistant
Resume:
Stephanie Michell
******************@*******.***
Objective: I desire to be employed by a company that offers me a long-term, stable, full time position where I can utilize my talent and skills as an organized bilingual receptionist, Admistrative Assistant, & customer service representative. The position I seek will afford me the opportunity to use my communication, interpersonal and leadership skills. I also wish for the position to offer me an opportunity to grow.
QUALIFICATIONS:
• Fluent in English & Spanish
• I Have excellent personal interactions skills, which is my key element to interacting with clients, vendors and with other staff members.
• I am fast learner that can work alone or in a team Independent enough to get the job accomplished without disrupting my superiors, but know when to ask for help & guidance
• Very Positive/Efficient/Thorough/Responsible/Straightforward/Humble/Creative
• Can communicate with all levels of management
• Very energetic and willing to undertake more responsibilities
• Multi-tasker, Detail-Oriented, Self-Starter; Problem Solver, Leader
• Self-starter with a sense of urgency to get the job done..
• Assertive and have the ability to motivate and follow through with others to get things done.
• Able to work in a fast paced environment with the ability to meet deadlines and high expectations.
EXPERIENCE
04/13-06/16 Opinion Access Corp. (Market Researcher) Queens, NY
• Interviewed professionals by telephone.
• Searched for supporting information.
• Analyzed the data obtained from interviews.
• Produced market reports.
• Assisted in developing proposals, questionnaires, and rating forms within strict deadlines.
• Formatted final data analysis to client companies using Microsoft Word and Excel.
• Prepared and distributed store advertisements within strict time limit.
• Maintained weekly store advertisement filing system.
• Designed store brochure, advertisements, customer survey, and product displays.
1/12-3/13 Phaze 2 Modeling Co.(Call Center Supervisor)
• Manage a team of 20 employees
• Maintained order in the call center
• Served as a motivator and guider for the callers
• Logged in employees, manage the calls for quality
• Answer all inquiries pertaining to the business
• Responded to clients, workers as well as owners of the company
• Called leads and set up appointments to bring in clientele as well
• Set up conference room, Interviewed and Recruited staff
• Provided company with new ideas for business growth
• Served as a translator [Spanish]
• Confirmed and followed up with scheduled interviews
• Persuaded canceled appointments to come in the company through my gifted communication skills
• Maintained a professional approach while demonstrating proficiencies in telephone and front-desk reception within a high-volume environment.
• Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts
• Became the company's goodluck charm by meeting, greeting, reeling in customers with my natural, organic neutral,friendly, helping, positive aura.
• Scouted potential talents
• Provided the company with breakdowns, roles, and castings by thoroughly researching and networking
• Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency
07/09-12/11 Apple Auto & Truck Care (Administrative Assistant ) BX, NY
• Answer telephones and respond to customer inquiries/complaints
• Market, promoted, and made the business prosper with my ideas
• Faxed, Filed, Scheduled, arrange business meetings, business tickets using Excel
• Made sure to meet the business requirements in within a due date
• Accounts receivable, data entry, in spreadsheets
• Prepared deposit slips, post card customer letters, spreadsheets, memos
• Maintain Employees schedule in order
• Inspected Fuel oil tanks
• Billed companies, issued invoices, sent and edit statements, wrote a memo
• Checked shell and Hess prices
• Making and Receiving high volume of inbound calls.
02/06-06/09 Time out Spa (Manager/Receptionist) New York, NY
• Face of the Business,[meet, greet, serve clients]
• Directed them to their destination while comforting[providing snacks drinks, literature) them in waiting area
• Hired staff, paid company personal bills, paid employees, received clients/customers cash in hand,
• Handled sensitive credit card info, signed checks on behalf of my superior
• Booked clients, sold gift cards, promoted, advertised and market business
• Manage staff hours, breaks
• Informed clients of business services
• Handled,Operated and monitored all internal and external calls [10 lines]
• Responsible for all inquiries through emails, mail, phone, or face to face
• Translated conversations from English to Korean through Google Translate and vice versa
01/03-12/05 Same Day Oral Service (Receptionist)
• Met and Greeted visitor and directed them to their destination
• Organized all incoming and outgoing mail and distributed internal memos and notices.
• Imputed information into computerized database & spreadsheets
• Typed and prepare forms, letters and memos
• Verified and packed pieces before shipments were placed.
• Planned Doctor's, schedule and took care of heavy calendar
• Inventoried and ordered office supplies.
• Screen and prioritize a high volume of calls
• Schedule/ set up meetings and travel
• Ran miscellaneous errands (some personal, such as make coffee, clean, pay bills)
EDUCATION:
Manhattan Comprehensive Night and Day High School 2008 Graduate
1. High school diploma
2. Certificate of achievement
3. Merits and honor rolls for perfect attendance
BMCC (BOROUGH MANHATTAN COMMUNITY COLLEGE)
1. Associates Social Science 2009-2012
New York University [Tisch School of Arts]
1.Bachelors Fine Arts- 2012-2015
Computer Skills:
• Microsoft Word
• Typing 40wpm(letters,memos,referendum+
• Excel (spreadsheets, pivots, chart, tables)
• PowerPoint (slides, mini-movie +)
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