Customer Service Sales

KENNETH MARTIN

*** ******* *** #***

Jupiter, Florida 33458

Cell: 561-***-****

Email: *********@*****.***

SUMMARY

Results oriented Marketing Manager with demonstrated ability to lead organizations to successful

product launches and higher revenues. Expertise in developing client relations. Dynamic, creative

and successful in product/marketing, promotions, public relations, communications and project management. Hands-on proactive experience as business owner in building site purchases and new

home construction. Big-picture focus on company goals as both leader and team player.

Strategic planning & development Effective leadership & training

Excellent organizational and time management skills Ability to establish client relationships

Contract negotiation & closing Sales, marketing & brand awareness

PROFESSIONAL EXPERIENCE

Olneya Restoration- Stuart, FL. 2015- 2016

PROJECT MANAGER

Supervised production and quality control. Interacted with customers from beginning to end. Followed up with customer concerns. Managed 4 to 6 projects at a time.

Improved customer service by keeping high quality standards and increased customer referrals.

Monitored job materials to ensure no cost overrides, resulting in 5% savings for each project.

Prevented customer from taking legal action against the company.

Spazio Marble & Granite- Lake Worth, FL 2013- 2015

SALES AND MARKETING

Cold called local businesses(interior designers and Contractors). One on one with retail and construction company owners. Organized luncheons to discuss business with demonstrations and discussions to expand company revenues. Followed up with clients by visiting them on a weekly basis, discussing their needs. Strengthened customer accounts demonstrating quality materials and superior customer service.

Achieved and surpassed monthly sales goals.

Saved a sale by reaching out to a customer who was building a 10,000 sf residential property. By handling the situation in a professional and timely manner, the customer purchased one of the largest sales in the company.

Benchmark Painting Company-Boynton Beach, FL 2011- 2012

SOUTHEAST SALES MANAGER

Identified prospective customers using leads generated from the internet and performing and average of 3 calls per day. Managed and controlled all projects until skillfully and satisfactory completed.

Increased sales in the Miami market by 20%.

Controlled and monitored material cost saving the company5%.

Five Hole Properties- Warwick, RI 2000- 2008

OWNER

Planned, launched and managed a successful home building company in the Rhode Island area. Provided and elevated customer experience to generate a loyal clientele. Attended local, regional and national trade shows for product development. Built long term customer relationships and repeat business.

Designed creative floor plans with the majority of the home consumer in mind.

Maintained a strict budget by constantly monitoring all aspects of the build out.

ADDITIONAL EXPERIENCE

Newpro Windows-Boston, MA

WINDOW SALES

United Parcel Services-Warwick, RI

SUPERVISOR

EDUCATION

Community College of Rhode Island- Warwick, RI

Associate Degree in Business Administration

TRAINING

Designed and executed one-month training program for United Parcel Services created to increase employee productivity, product knowledge and customer service.

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