Customer Service Representative

Michael Einhorn

Brooklyn, N.Y. *****

Linkedin.com/in/MichaelEinhorn 646-***-**** *********@*****.***

EDUCATION

Sociology, SUNY College at Oneonta, Oneonta, NY

●August 2004 -May 2009

AWARDS AND HONORS

●Award, Thomas Shortman Human Relations Training Course Award

Scholar, Adolph Sands Scholarship

EXPERIENCE

Night Clerk, Duane Reade Pharmacy, December 2015 to April 2016

Spent several nights a week as the lead cashier

Provided excellent customer service to patrons when they needed to find specific merchandise

As stock person replenished merchandise on a nightly basis

Maintenance Personnel, Temco Service Industries Inc., April 2015-August 2015

●Worked as temp, cleaning a variety of diverse buildings, including the Google Building

●Tasks involved sweeping outside of buildings and making sure all restrooms were clean and fully stocked

●At the Google Building kept dining halls neat, took out the garbage, and replenished the shower rooms

Retail Security Officer, St. Moritz Security Inc., August 2013-November 2014

●Brought courtesy and customer service to up to 18 boutique and retail store

●Prevented theft as well as robbery at each store by observing, detecting, and deterring all potential crime

●At Rag and Bone prevented theft, brought exceptional customer service, and maintained excellent relationships with sales associates, managers, and clientele

Corporate Security Officer, Guard Management Services Co., May 2011 – January 2013

●Surveyed activity in and around buildings to ensure no trespassing, damage or hazard

●Altered own schedule to meet urgent company needs by covering shifts at all hours

●Politely led visitors to destinations, and firmly led trespassers away from property

●Worked with colleagues to prevent loitering; trained to report to supervisors, building management and police.

Customer Service Representative, Ace Office Products, June 2009 – April 2011

●Serviced more than 100 clients weekly, making sure merchandise was received promptly

●Built exceptional relationships with customers increasing sale by 4%-5% monthly

●Created 10%-15% increase in company accounts through an abundance of customer referrals

LEADERSHIP

Member, SUNY College at Oneonta Hillel, August 2004 – May 2008

Teacher, Teenage H.I.V. Educators, March 2002 – June 2004

Program Director, Relationship Abuse Prevention Program, July 2002 – August 2002

Member, Susan E. Wagner High School Track Team, September 2000 – June 2001

EDUCATIONAL TRAINING

Human Relations, The Property Service Workers Union- 32 BJ, Fall 2012

Diversity Appreciation, The Property Service Workers Union- 32 BJ, Fall 2012

OSHA-10 License, Fall 2015

Fireguard Certification, Spring 2016

SKILLS: PC Operating System, Microsoft Word, Google Documents

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