Customer Service Management
Resume:
Angela Kirk
Park Forest, IL *****
**************@*****.***
SKILLS:
A dedicated Professional
. Responsible, energetic individual with highly developed interpersonal skills
. Strong customer focused approach while carrying out all duties
. Organized self-motivated, patient, flexible and cooperative
Able to work well in diverse situations, multi-task and work well under pressure
Computer skills: Windows, Outlook, Lotus Notes, Lotus Organizer, Excel, Power Point,
Automated Records management databases (ARMS) (Insight)
PROFESSIONAL EXPERIENCE:
Impellam North America – USA 2013-Current
Responsible for Client Data Integrity by maintaining electronic document/record management system
to ensure data consistency. Works in support of vital client record protection and long term record
preservation
Grant Thornton, LLP – Boston, MA 2012-2013
•Prepare Engagement letters, acquisition letters, international service agreements
• Monitor tax return due dates and deadline
• Coordinate printing of client tax returns and ensure timely mailing
• Page returns, check for printing control, prepare engagement letters and distribute electronic version
• Proactively maintain open communication with staff on client issues to ensure superior client service
• Set up and maintain files, including new and existing client files
• Interact with other administrative staff and actively contribute to team effort
•Scanned and replace signed signature pages in Tax Symphony
•Set up new engagement, charge codes, print reports, revenue allocation and process invoices
PricewaterhouseCoopers, LLP – Boston, MA 2008-2012
Tax Paraprofessional
Review partnership and corporate tax returns prepared by colleagues to ensure quality processing from draft, final ready for Partner signature and delivery to client
• High level of quality control review, tic & tie partnership K-1's using cap account numbers, report discrepancies to senior and manager
• Prepare non complex partnership tax returns, extensions and estimated payments
• Monitor tax return due dates and deadline
• Coordinate printing of client tax returns and ensure timely mailing
• Page returns, check for printing control, prepare engagement letters and distribute electronic version
• Proactively maintain open communication with staff on client issues to ensure superior client service
• Set up and maintain files, including new and existing client files
• Interact with other administrative staff and actively contribute to team effort
•Scanned and replace signed signature pages in DMS
•Set up new engagement, charge codes, print reports, revenue allocation and process invoices
Ernst & Young – Boston, MA
Records Coordinator 2006-2007
. Ensure compliance of Federal guidelines for document
Handling and retention
. Maintain daily process of Audit and Tax Records for
900 Partners and staff
. Provide excellent customer service to internal clients
. Process e-mail and telephone records request
. Act as primary contact for offsite storage vendor contact
. Perform complex database queries for internal clients
PricewaterhouseCoopers, LLP – Boston, MA 2005-2006
Tax Paraprofessional
Assistant to 30 Associates and 2 Managers
Of Team Nowill and Team Rosenblatt
. Processed client 1042’s
. Processed extensions for client Goldman Sachs
. Processed engagement letters and T letters
. Internal electronic filing of client invoices and documents
. Scanning and internal electronic filing
PricewaterhouseCoopers, LLP – Chicago, IL 1999-2005
Regional Records Management Coordinator
Daily Management of 13 offices including Chicago, Cleveland,
St. Louis, Peoria and Milwaukee
. Research, analyze and define problems in relation to Records
Management procedures and guidelines
. Supervise local staff of three to meet and
exceed daily operational procedures
. Ensure Federal compliance issues are recognized
Train end-users on internal records management database
. Maintain quarterly Records Storage Cost Driver Analysis
Generate weekly productivity reports for team
. Promoted to Associate level from (exempt status)
. Participated on task force to improve software
development of records management systems
EDUCATION:
Central YMCA Community College – Chicago, IL 1975-1977
Associate of Business Degree
Contact this candidate