Customer Service Manager

Announcement Number:

N/A

Job Title/Series/Grade:

Material Handler

Social Security Number:

xxx-xx-7359

Contact Current Employer:

Yes

U.S. Citizen:

Yes

Veteran’s Preference: No

Highest Education Level:

High School

PROFESSIONAL EXPERIENCE

To secure a position with a well-established organization with a stable environment that will lead to a lasting relationship in a professional environment. My goal is to obtain a position that will enable the use of my strong organizational skills, Microsoft expertise, and ability to work well in a team environment.

WORK EXPERIENCE

HD Supply

Capitol Heights, MD 04/2013 – Present

Receiving/Inventory Control Specialist

Check freight for any damages or discrepancies with packing list and notify supervisor if any.

Utilize oracle to input freight into inventory.

Operate various types of forklifts and warehouse equipment to unload trucks in a safe and timely manner.

Pull load orders and ensure all inventory is accounted for.

Maintain a clean and safe work environment at all times.

Conduct cycle counts on a day to day basis to insure inventory is correct.

Assist customers with will call orders.

Capstone Logistics

Upper Marlboro, MD 04/2010 – 02/2013

Trainer/Dock Manager/Unloader

Trained new operators on procedures of inspecting and operating vehicles.

Assign tasks to workers according to loading and unloading schedules.

Observe loading of trucks to ensure conformance to loading protocols to prevent shifting or damage.

Provide dockworker training and performance feedback including recommended discipline when necessary

Cleans maintains and stocks vehicle and equipment in order to be prepared to perform required duties.

Make sure that all employees are using proper safety equipment and following protocol.

Breakdown pallets according to paperwork.

Shrink-wrap pallets and move to proper storage area.

Provide outstanding customer service to companies purchasing merchandise

ADDITIONAL EXPERIENCE AVAILABLE UPON REQUEST

FORMAL EDUCATION

GED Certificate

Currently pursuing a degree in Information Technology from Strayer University.

TECHNICAL SKILLS

Win 2003; Win XP; Microsoft Word; Excel; PowerPoint; operate copier equipment, scanners and facsimile equipment.

Type 60 WPM with 2 or less mistakes

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