Manager Customer Service

Christina Davis

**** *** ******

Imperial Beach, CA 91932

cell 520-***-****

*******.*******@*****.***

Objective:

To obtain a meaningful and challenging position that enables me to grow in the management field while allowing for advancement. I am self-motivated and dedicated, with a demonstrated history of producing accurate, timely reports meeting stringent deadlines and guidelines.

Experience:

MEB Property Management 08/2011-current San Diego; La Mesa and El Cajon

Property Manager - 210 units Tucson, AZ.

Property Manager – 78 units La Mesa, CA; 40 units San Diego, CA; 32 units El Cajon, CA.

I conducted all hiring and supervision; customer service; leasing; marketing; property inspections, University meetings, attended housing fairs at 3 campuses – UofA; Pima West and Pima Downtown as well as the Student Welcome Home on campus fairs. Welcome guests; toured with parents/students alike. I leased short term as well as long term rentals; i.e. UofA – Pima students.

I have worked with the following leasing software, Yardi; AMSI; One Site; LRO and Lead to Lease. I supervised & helped perform all follow up, responded & closed sales, leased via email, phones call and walk in tours. I managed all lead reports weekly due to ownership and as a tool to track advertising sources and there value; i.e. cost per lead. I also managed the maintenance staff; vendors; coded bills and payroll. Weekly; monthly reports – Variance report; weekly

Riverstone Property Management 06/2010-07/2011

Property Manager – 194 units Tucson, AZ.

Oversee Property Operations, completed weekly, monthly reports; P&L, reforecast, re-class & variance explanations. Software used -Yardi; Excel, Outlook, Word.

707 Management 05/2009-09/2009 TEMP position thru acquisition.

Property Manager – Temp position; property under bankruptcy - 524 units Coves at Newport Glendale, AZ.

Managed property in receivership; reported to 707 weekly, monthly reports.

Strategize marketing plan to push a head in occupancy from a sustained occupancy. Began at 54% occupied, left temporary position at 74%. Excel, Outlook, Word. I gave top customer service; managed employees; vendors and contractors.

Prime Group, LLC 03/2006-01/2009

Property Manager - 424 units Overlook at Pusch Ridge/ 368 Palm Canyon.

Supervised Palm Canyon & Overlook at Pusch Ridge during interim transition while training the new manager.

Maintained/wrote budget and met 2006/2007 CNOI.

Complete reporting, i.e. Owner reports, P&L, reforecast, re-class & variance explanations.

Supervised & coordinated major renovations - interior & exterior rehab; property exterior paint; complete property rebuild on all balconies and patios; demo of tennis court and rebuilt as park; complete re landscape.

Redesign of monument sign including Oro Valley zoning permits.

Bourn Partners, LLC: 03/2005 to 03/2006

Property Manager: 350,000 sq ft of Retail/Office space, 11 properties.

Calculated common area maintenance (CAMS) – base on square footage/expense. As new tenants came in and suites were built up or down in square footage I would estimate the square footage ratio and monthly up keep maintenance costs to determine CAMS paid by tenant. Analyze financial information and prepare financial reports by reviewing Gross Profit Margins and Month-end General Ledger reconciliation.

Prepare lease abstracts, amendments and commencement letters for all leases.

Maintain budgets and projected costs; risk management, masterwork plan maintenance, project orientation, resource planning, archiving of documents, and miscellaneous logistical support.

Assist finance department in loan hold back draw, estoppels, TI cost, Leasing Commissions. Coordinate general contractors with Tenant Improvements, City Development permits and inspections, scheduled preventative / repair maintenance on-site locations. Compile/approve procurement of all bids invoices and contracts.

Alliance Residential LLC: 05/1999 to 10/2004

Senior Property Manager - 324 units Pinnacle Heights/144 units

Supervised/trained at Casas Lindas/Hacienda Del Rio/Oracle Village

Exceeded NOI in 2004 by $32,000 and Exceeded NOI in 2000 by $60,000.

Expanded leasing by marketing the property, blood drives, radio, and billboard.

Raised Occupancy to 97% occupied from 84%.

Lowered delinquency to less than 1% from prior managements 6% delinquent.

Awarded Highest "Rent Growth" in 2003, in SW Region.

Nominated Arizona Multi Housing "Manager of the Year" 2003

Regional Trainer for "Alliance Residential Company", office protocol, marketing, leasing techniques and resident retention courses.

Sustained an average occupancy in 2000 & 2001, 2002 of 99%, Awarded “Highest Occupancy” in SW Region, all three years.

Increased rent growth by 6% in 2002, adding $51,000 additional income.

Maintained a lower than 1% delinquency.

Education:

Arizona Real Estate License 07/2005.

1985-1987 University of Arizona Tucson, AZ. B.A., Business Administration

Computer programs:

Onesite; Yardi; AMSI; Rent Roll; Excel, Microsoft Word, Power Point, JE Edwards, Outlook; Citrix.

Certificates:

Arizona Multi Housing 2002 "Manager of the Year"

Certified Regional Trainer

References: Vicky Orlowski, Vice President *********@***.***; Carol Norden – Asset Manager 520-***-****; Denise Nielsen – 707 Management Regional Manager 520-***-****; Kohl Eisenhour Vice President Riverstone Property Group 206-***-****.

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