Customer Service Manager

Brian Petree

Kingsburg, CA *****

*****.******@*****.*** - 559-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Site Manager

Aria Community Health Center - Riverdale, GA - January 2016 to Present I am in charge of day to day operations of the clinic. I am also in charge of 340B program, Chronic Care Management program, Donation medication program, and Pharmacy license program. I am responsible for staff time and attendance, evaluations and hiring/termination of staff. Sales and Service Manager

Staples - November 2012 to Present

Charged with leading their store's services business teams through effective consultation, lead generation and developing ongoing relationships primarily with the small business customer as well as the core consumer. This includes specialized areas such as Copy & Print, Easy Tech Services, computing and mobile phones. Is responsible for building synergy and cross channel opportunities amongst these specialty areas and the store. Accountable for achieving key metrics through people management and building a best in class team to deliver profitable year over year sales growth, while delivering exceptional customer service. Assistant Manager

Walmart - June 2011 to November 2012

Drives sales in assigned area, Drives the financial performance of assigned area, Ensures compliance with Company policies and procedures, Models, enforces, and provides direction and guidance to hourly Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards, Participates in community outreach programs, and encourages and supports hourly Associates in serving as good members of the community, Provides supervision and development opportunities for hourly Associates in assigned area, Upholds the Company's Open Door Policy

Assistant Manager

Walgreens - September 2008 to June 2011

As a liaison between management and non-management team members, you'll be a key part of ensuring that excellent customer service is delivered to our customers. You'll also provide leadership to team members by communicating tasks from the store manager, coaching on warehouse and vendor orders, and handling day- to-day cash functions. Provide guidance to lead team members and support store management. Barista

Starbucks Coffee Co - October 2005 to September 2008 Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods. EDUCATION

Master's in Healthcare Management

University of Phoenix Online

September 2009 to May 2011

Bachelor's in Healthcare Administration

University of Phoenix Online

July 2007 to August 2009

Business

Reedley Community College

August 2001 to May 2006

SKILLS

Microsoft Office (10+ years), Nextgen Medical Software (Less than 1 year) ADDITIONAL INFORMATION

Skills:

• MS Office - Expert currently used

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