Active Directory Support
Resume:
Tommy Herman
Houston, TX *7044
*********@*****.***
Objective: Desktop/ Local Area Network Support
Expertise:
Upgrades/ Installations
Data Migrations
System Conversions
Laptops/ Desktops
WAP/Switches
Active Directory
Windows OS
MS Office 2007/2010
Printer Support
Network Monitoring
Employment:
Modis; Deer Park, TX Aug 2015-Present
Senior Field Technical Support Rep.
Delivering services to Operations, Maintenance, Managers, VP’s and GM’s, Contractors and Third Party. Manage service request via web, email, Service Center, DW and My Request, ticket software. Support of HP desktops, laptops, printers, scanners, Ricoh printers, Support Cisco 2950/2960 switch and wireless access points, Cat 5, Cat 6 cabling, blackberry setup, asset inventory and disposal coordination, Lab and department consolidations, desktop refreshes, Security I-point card reader troubleshooting, support Active Directory, DRA Console, Office 2007, What’s Up Gold and STO Portal Network Monitoring, Windows OS Platform.
HPE; Houston, TX Aug 2010- Aug 2015
Desktop Support Engineer
Lead Desktop Support Technician at the Shell Deer Park Refinery and Chemical site. Delivering services to Operations, Maintenance, Managers, VP’s and GM’s, Contractors and Third Party. Manage service request via web, email, Service Center, DW and My Request, ticket software. Technical support of HP desktops, laptops, printers, scanners, Ricoh printers, Support Cisco 2950/2960 switch and wireless access points, Cat 5, Cat 6 cabling, blackberry setup, asset inventory and disposal coordination, Lab and department consolidations, desktop refreshes, Security I-point card reader troubleshooting, support Active Directory, DRA Console, Office 2007/2010, Network Monitoring (What’s Up Gold and STO Portal Network Monitoring, Windows OS Platform.
E-Plus, Houston TX July 07- Aug 2010
Desktop Support Engineer
Provide desktop support to 1000+ users at Shell Deer Park Refinery and Chemical site. Delivering services to Operations, Maintenance, Managers, VP’s and GM’s, Contractors and Third Party. Manage service request via web, email, Service Center, DW and My Request, ticket software. Support of HP desktops, laptops, printers, scanners, Ricoh printers, Support Cisco 2950/2960 switch and wireless access points, Cat 5, Cat 6 cabling, blackberry setup, asset inventory and disposal coordination, Lab and department consolidations, desktop refreshes, Security I-point card reader troubleshooting, support Active Directory, DRA Console, Office 2007, What’s Up Gold and STO Portal Network Monitoring, Windows OS Platform.
Education & Certifications
Comptia A+ Network +
MCP Win 2000
TWIC
Associates of Applied Science Degree Network Administration
References available upon request
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