Customer Service Human Resources
Resume:
Alexis E. Williams
Philadelphia, PA 19120
*****************@*****.***
T
O acquire a position that will enhance my Administrative skills I have gathered throughout my experience, while making a momentous difference in my working environment.
Key Skills
Professional Correspondence
Microsoft Office Applications
Corporate Office Administration
Management/Executive Support
Reports Preparation
Processing Management
Volunteer Management
Records Organization Management
Customer Service Satisfaction
Automatic Data Processing System (ADP)
Human Resources Information System (HRIS)
Event Planning/Marketing Management
Professional Experience
GAUDENZIA INC, Corporate Office Norristown, PA
Workforce/Education/ Training Department
Administration Coordinator, 3/2016 to Present
Maintain employee information in the Training Management System (TMS) accurately.
File all incoming training registrations in training event folders.
Set up training classes and input training registrations into the training management software database.
Create and mail out training confirmations to training registrants.
Create and mail out training certificates, sign-in sheets, and evaluations to each respective trainer.
Ensure each training location is stocked with necessary supplies/equipment, and kept in a neat and orderly manner in order to provide training services.
Maintain current, organized, and accurate filing systems: training events, programs, employees, curriculum, trainers, etc.
Maintain current and accurate training database management software.
Assist in the preparation of Training Institute reports as required by the Corporate Office and directed by the Training Director.
Sort, distribute, and prepare incoming and outgoing correspondence.
Open and date all incoming mail daily.
Assist Training Director with the operation of Training Committee(s).
Assist in the development of the annual Training Calendar and Brochure as directed by the Training Director.
Maintain positive communications with all customers: staff, outside agencies, hospitals, training institutes and centers, providers, treatment professionals, and training professionals.
Other duties as described in the Unit Unique Job Description or as assigned by the Training Director.
GAUDENZIA INC, Corporate Office Norristown, PA
Human Resources Department
Human Resource Specialist, 2/2014 to 3/2016
Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
Assist in the coordination, facilitation and presentation of orientation to all new employees
Prepare/distribute internal job posting in a timely manner. Along preparing high quality external advertisement in a cost effective manner utilizing free or low- cost internet sites to post ongoing agency- wide position openings.
Maintain Corporate Office employment board, ensuring up-to-date postings.
Assist with conducting/ participating in Job Fairs according to needs.
Complete employment verification within a timely manner.
Administrative processing for all AFLAC enrollments including completing AFLAC claims forms.
Administrative processing for Flexible Spending Account (FSA).
Assist Benefits Coordinator with benefit processing, file audit & preparation as needed.
Maintain employee information in the Human Resources Information System (HRIS)and automatic Data Processing (ADP) accurately.
Performed general secretarial duties, including – meeting scheduling, appointment set up, faxing and mailing.
Assisted with the plaining of office events such as holiday parties and meeting room set ups.
Prepare monthly reports and data entry for the HR department.
Assist with the preparation of the monthly reporting of revenue and expense information reports for management review.
Display excellent oral and written communication skills including English grammar, spelling, and punctuation.
Assist The Human Resources Director with projects as they relate to the function of the Human Resources Department.
GAUDENZIA INC Corporate Office, Norristown, PA
Human Resources Department
Administrative Assistant II, 12/2010 to 2/2014
Organize and facilitate agency orientation to all new employees.
Maintain employee information in the Human Resources Information System (HRIS) accurately.
Maintain rosters for the Eastern Region and manage the complex auditing & tracking of employee paperwork daily.
Process and monitor medical, criminal and child abuse clearances, and employee credentialing of approximately 500 employees for state licensing purposes.
Conduct monthly employee file audits, prepare employee ID badges as well as process employment eligibility verifications for newly hired employees.
Revenue forecasting for the Executive Director of Training and Education.
Assist with the preparation of the monthly reporting of revenue and expense information reports for management review.
Maintain positive communication with all staff/outside agencies and training professionals.
Assists and provides direct support to senior management by communicating clear expectations, providing timely feedback, being accessible and promoting diversity.
GAUDENZIA INC, Norristown, PA
Receptionist, 10/2010 to 12/2010
Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
Demonstrated proficiencies in telecommunications systems using 50-lins phone exchange system.
Accepted letters and packages delivered to the front desk and distributed to appropriate staff daily.
Performed general secretarial duties, including – meeting scheduling, appointment set up, faxing and mailing.
Assisted with the plaining of office events such as holiday parties and meeting room set ups.
Greeted visitors entering the office, determined the nature and purpose of visit, and directed them to the appropriate destination.
Display excellent oral and written communication skills including English grammar, spelling, and punctuation.
Sorting and distributing incoming/ outgoing mail, and with procedures, rules and regulations.
Miscellaneous administrative duties which included typing letters and document translation.
GAUDENZIA INC, Norristown, PA
House Manager, 9/2007 to 10/2010
Attend program activities and act as a role model for the clients by demonstrating a positive attitude.
Assist with the facilitation of morning meetings, exercise, and other program functions when requested and supervised by counseling staff.
Manage facility at regularly scheduled intervals to check building security and insure there are no safety hazards in accordance with program and regulatory policies.
Transport and act as escort for those clients who have medical appointments, or other business outside of the facility (as approved by staff).
Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
Education
EDWARD BOK TECHNICAL HIGH SCHOOL, PHILADELPHIA, PA
Diploma, 2004
Technology Summary
Microsoft Office 2007-2013
Automatic Data Processing System (ADP)
Human Resources Information System (HRIS)
Training
Gaudenzia Core Trainings
Dealing with Difficult People .6CEUs
Organizational Skills for the Overwhelmed .6CEUs
Communicating with Confidence, Credibility and Influence .6CEUs
Advances Microsoft Excel .6CEUs
Conference for Administrative Professionals
Star12 All- Unlimited Access Training Member
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