Management Customer Service
Resume:
JOHN MANUEL BARRAZA
**** *. ***** ******* *. #***0 Phone: 832-***-****
Richmond, TX 77406 Email: ************@*****.***
Career Overview
Over 20 years of experience in enterprise networking and customer service.
Qualifications
Administration, deployment and troubleshooting networked systems in corporate environments.
Excellent problem-solving abilities
Strong analytical skills
Hands-on and proactive
Team player
Comfortable with change
Network/Server maintenance
Infrastructure security
Server operating systems and applications
Resource/capacity planning
Remote systems support
System backups
Proficiency in network protocols
Enterprise-wide solutions
Excellent communication skills
Technical solutions experience
Accomplishments
Network Support
Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery
Oversaw infrastructure of hundreds of offices and acted as support for help-desk technicians and IT department.
Problem Resolution
Served as advocate for end-users, performing tests and problem analysis for server, desktop and IT infrastructure work.
Responsible for support and development of company disaster recovery plan.
Deployment
Operating system migration and deployment to thousands of users in an enterprise environment.
Virtualization projects to migrate from physical to virtual environment
Installed and tested appropriate security patches to dissolve security vulnerabilities via scripts and deployment tools.
IT Training
Successfully trained new hire employees on corporate network protocol and standards.
Created, catalogued and maintained internal and external user knowledge database for IT standards (technical documentation such as how-to’s, troubleshooting guides).
Professional Work Experience
Complete MD Solutions August 2013 to current
Network Administrator
Configuration and administration functions of Windows Server 2012, SUSE Linux 11.4, Novell eDirectory & Microsoft Active Directory (GPO, Rights & Permissions, Share & Account creation)
Barracuda Spam filtering support
Groupwise 2014. Created/managed email accounts, managed queues, ran scripts for reporting, troubleshoot delivery issues.
Server hardware, firmware, software and driver updating. IBM servers, EMC VNX SAN storage solutions. Netgear & Buffalo NAS devices.
Cisco 2600 Series routers and switching, VLANs. Managed switchports & backed up configurations for disaster recovery. Physically organize, label & layout of switchcloset.
Fortigate Firewall. Setting up VPN tunnels, managing corporate WIFI network. Created policies to restrict and allow specific network data traffic
Cisco Meraki WIFI network deployment. Created secure WIFI access for guests with corporate splashpage.
VMWare administration, migration & virtualization (P2V and V2V) projects. Created VMs within the vCenter environment. Managed & maintained VMWare5.x vCenter & ESX hosts.
Veeam Backup & Recovery. Created backup jobs. Managed and troubleshot failed or imcomplete backups. Used backups for server moves/migrations.
Rackspace offline backup. Created and maintained outside connection for offline backups and disaster recovery.
Acronis Backup & Recovery. Created standard load. Created image jobs for creation and deployment of company standard load.
Kaspersky AV 2010 administration (Servers, Desktops, Laptops)
Batch Powershell scripting. Created scripts for various automated tasks.
Documentation created for all IT processes, for both internal and external partners.
Logmein, Track-it, teamviewer, Novell Zenworks and VNC remote management tools used
Flexitallic March 2013 to July 2013
Network Administrator
Configuration and administration functions of Windows Server 2008 R2 & Microsoft Active Directory (GPO, Rights & Permissions, Share & Account creation)
Barracuda Spam filtering support
Exchange Server 2010. Created/managed accounts, managed queues, ran scripts for reporting, troubleshoot delivery issues.
Server hardware, firmware, software and driver updating. Dell PowerEdge, PowerVault. HP Proliant DL380 series. Iomega NAS devices. EMC Symmetrix storage solutions.
Cisco ASA 5500 Series routers and switching, VLANs. Managed switchports & backed up configurations for disaster recovery. Physically organize, label & layout of switchcloset.
Redhat Enterprise Linux 5. Install, configure & maintain servers. Created scripts and cron jobs for server tasks.
VMWare administration, migration & virtualization (P2V and V2V) projects. Created VMs within the vCenter environment. Managed & maintained VMWare5.x vCenter & ESX hosts.
Veeam Backup & Recovery. Created backup jobs. Managed and troubleshot failed or imcomplete backups. Used backups for server moves/migrations.
Citrix XenDesktop 3-5. Setup programs to run within the Citrix farm for out-of-office users.
VPN administration. Troubleshot VPN connectivity issues within the Cisco firewall and on the desktop level.
Livevault Backup. Created and maintained onsite and offsite backup to the Livevault device and console.
Acronis Backup & Recovery. Created standard load. Created image jobs for creation and deployment of company standard load.
Microsoft Office & Sharepoint 2010 administration. Account creation, rights management & troubleshooting.
Symantec Endpoint Protection 2012.1.2100 rollout (Servers, Desktops, Laptops)
Sophos Mobile Protection 2.5 rollout (iPads, iPhones, Android phones)
Batch Powershell & VB scripting. Created scripts for various automated tasks.
Industry Best Practices implementation, Disaster Recovery & Capacity Planning
Organization of the Windows share structure
Documentation of network topology via diagram and spreadsheets. Created knowledgebase for IT group to distribute the procedures for best practices.
The University of Texas MD Anderson Cancer Center July 2012 to February 2013
Windows 7 Migration Administrator (Contract)
Configuration and administration functions of Windows Server 2008 R2 & Microsoft Active Directory. Account creation, rights management, password administration. GPO deployments.
Managed server deployment of client workstations from Windows XP to Windows 7. Over 25,000 workstations migrated.
Altiris - Client & Server Management, Deployment, Asset Management, ServiceDesk and Ticketing Solutions
Deployment of Winmagic SecureDoc disk encryption on client workstations.
Exchange Server 2003-2010. Creation of accounts, managed mail queues.
Batch Powershell & VB Scripting. Creation, testing and deployment of scripts for automated tasks.
Redhat, SUSE & Ubuntu Linux. Installation, configuration, maintenance.
Microsoft Windows XP to Windows 7 deployments
Mac OS X. Troubleshooting connectivity issues
Deployed eClinical Works EMR solution
Daily reporting via Altiris to project managers.
Southside Healthcare Solutions Oct 2011 – Apr 2012
Allscripts MyWay implementation specialist - Deployment, configuration and support of Allscripts MyWay EMR software for Nationwide network.
Configuration and administration functions of Windows Server 2008 R2 & Microsoft Active Directory
Konica-Minolta/AllCovered Oct 2007 – Sept 2011
Network Operations Center - Remote monitored servers for thousands of clients across the U.S.
Configuration and administration functions of Windows Server 2008 R2 & Microsoft Active Directory
Microsoft Windows Small Business Server 2003. Installation, configuration and maintenance.
Microsoft Windows NT Server 2000. Installation, configuration and maintenance.
Exchange Server 2003-2010. Account management, managed queues, ran scripts for reporting, troubleshooted spam & delivery issues
BlackBerry Enterprise Server 5.0. Account management.
Cisco ASA 5500 Series routers. Backup configs, opening ports, resetting & troubleshooting.
Redhat, SUSE & Ubuntu Linux. Network support and connectivity troubleshooting.
Citrix XenDesktop 3-5. Connectivity troubleshooting.
VPN administration. Connectivity troubleshooting.
Symantec Backup Exec. Creating & maintaining backup jobs.
Acronis Backup & Recovery. Creating and updating system image jobs
Livevault Backup. Creating & maintaining backup jobs.
Microsoft Office 2000-2010
Batch Powershell & VB Scripting
Altiris - Client & Server Management, Deployment, Asset Management, ServiceDesk and Ticketing Solutions
Central Service Center - Worked with clients to resolve server and workstation issues remotely or dispatched onsite technicians if needed.
Central Service Management - Remote patch management, deployment and reboot. Maintained backup systems.
Keseya Automated IT Management Software - Agent Monitoring, Audit and Inventory, Mobile Device Management, Network Discovery, Network Monitor, Patch Management, Policy Management, Remote Control, Ticketing, Time Tracking, Service Billing, Directory Services, Desktop Policy Management, Desktop Migration, Service Desk, Data Backup, Antivirus, Imaging and Deployment, Software Deployment & Update, Endpoint Security
Batch Powershell & VB Scripting
Field Consultant - Direct client interaction and problem resolution. Suggest additional support opportunities for services provided by the company.
Microsoft Office 2000-2010. Installation, configuration & maintenance.
Cabling and switch configurations
Microsoft Windows XP to Windows 7 deployments
Configuring HP & Dell servers (DCs, File Servers, Process and Service)
Jacobs Engineering Group Oct 2000 – Oct 2007
Altiris Package Administrator - Deployment of automated packages and tasks created, maintained and distributed via Altiris Deployment and Notification servers.
Altiris - Client & Server Management, Deployment, Asset Management, ServiceDesk and Ticketing Solutions
Image Administrator - Responsibilities include building, deploying and maintaining server and workstation images for each discipline which adhere to most current standards.
VMWare Workstation 7 & vCenter Infrastructure
Symantec Ghost 14.0
IT Technician - Provided excellent customer service for external and internal clients by delivering IT services such as PC and printer troubleshooting, preparation and delivery.
Citrix XenDesktop 3-5. Application & printing troubleshooting
VPN administration. Workstation connectivity troubleshooting
Remedy helpdesk ticketing
Microsoft Windows NT Server 2000. Accounts management
Exchange Server 2003. Accounts management
BlackBerry Enterprise Server 5.0. Accounts management
Microsoft Office 2000-2003. Accounts management
Microsoft Windows 98 to XP deployments
Microsoft Windows XP to Vista deployments
IT Coordinator - Served the task of delivering the IT orientation for all new hires to Jacobs.
IT Technical Writer - Internal documentation created, updated, maintained and shared. Created local, standardized working practices. Organized Jacobs’ software on the network.
Microsoft Sharepoint 2007
Compaq/Hewlett-Packard Computer Corporation- Oct 1997 – Oct 2000
Technical Support Specialist - Customer support for products. Technical support and troubleshooting provided.
Remedy helpdesk ticketing
Netmeeting, Teamviewer, RDP remote support
Microsoft Office 97
Laptops, desktops, handheld devices
Manufacturing Associate - Built and repaired complete computer systems using a variety of tools and equipment. Performed numerous interactive tests to verify that units were of the highest quality and standards. Followed progress of completed units through all phases of manufacturing to ensure that they were packed and shipped to customers within the optimal turnaround time.
Servers, laptops, desktops, handheld devices
Education
New Horizons – 1997 Certificate of Completion in Layout and Production Art
The University of Houston – August 1989 –1991
Compaq Certification – December 1997
Additional skills
Conversational Spanish
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