Administrative Assistant Customer Service
Resume:
PAUL RODRIGUEZ
Objective
Seeking a long term Night Auditor position
Experience
Dynamic leader with strong track record of Night Auditor, PBX Operator, Front Desk Supervisor, Administrative Assistant, Customer Service, Order Entry and Purchasing experience. In depth knowledge of preparing reports and correspondence, verifying and balancing entries and records of financial transactions reported by various hotel departments during day, using adding, bookkeeping, and calculating machines. Proven ability to run successful front desk duties such as checking guests in and out, attending to both internal and external calls using multi-line phone system, fax and photocopy duties, running errands, interacting with all levels of staff, etc. Vast knowledge in utilizing various general software applications (Opera, PMS, On-Q, RoomMaster, Visual One, MS-Dos, Accpac, Outlook, Oracle, Ascent, Desktop, Word, Powerpoint, Excel, Publisher, Corel Word Perfect, PictureMaker, PageMaker, Access, QuickBooks, Timeslips, etc.)
Very detail-oriented and strive for excellence in work performance in accordance with hotel standards for quality, cleanliness, guest satisfaction, and security. Strongly committed to providing solutions and processing invocations of 100% satisfaction guarantee. Enjoy establishing and maintaining friendly relationships with guests, acknowledging them and making sure their needs are being met. Have been proven to use sound judgment and discretional skills when interacting with different types of personalities. Not afraid of new challenges or working under pressure and able to learn new skills quickly. Have exceptional business etiquette and communication skills, both written and verbal, with bilingual skills in Spanish. Possess great personality, display very good organization and time management skills, and have ability to work independently in fast paced, multiple task environment.
Special skills: Education
-Night Auditor/ PBX Operator 1990-1992 Orange Grove M.S. Hacienda Hts.
-Front Desk Supervisor 1992-1996 Los Altos H.S. Hacienda Hts.
-Receptionist/ Customer Service 2004-2005 Bryman College La Puente
-Order Entry
-Administrative Assistant
-Filing and maintaining records
Vast computer skills
Order entry
Apr. 2013- present Viceroy Hotel Santa Monica, CA
Night Auditor
My essential responsibilities at the Viceroy are handling and following through on all guest requests and issues in a service-oriented manner, supervising all night staff members to maintain a high level of professionalism, maintaining cashiering responsibilities as per Front Office procedures, checking in all final arrivals and walk-ins using Opera program, processing all in-coming 3rd party reservations, charging all credit card transactions and no-shows, balancing all revenue and settlement accounts, posting all food and beverage/valet charges and sorting receipts, answering both internal and external calls for reservations or availability using multi-line phone system, setting up wake-up calls, checking accuracy of all guest info, making corrections and adjustments of figures, calculations, and postings pertaining to business transactions recorded by other workers, balancing the day’s work, running all End of Day reports as required, stocking workplace (paper, keys, key envelopes, etc.), preparing daily hotel newsletter “Viceroy Vision” for each department, distributing e-mails of all corresponding reports to management and corporate, passing on shift notes to front desk agents and management regarding any guest issues or pressing matters during night shift.
August 2007- present Kane, Ballmer & Berkman Los Angeles, CA Office Services Clerk
Responsible for offering services to all levels of staff in downtown L.A. law office. Duties consist of corresponding to routine inquiries from internal staff, providing office administration support, inputting attorney time billing into Timeslips, preparing reports and correspondence, verifying and balancing entries and records of financial transactions reported by various departments during day, doing accounts payable duties such as processing invoices and entering checks into Quickbooks for bank deposit, filing documents in conjunction with specific requests, taking care of all electronic imaging and printing projects, scanning and converting documents for attorneys and staff, supervising and performing simple maintenance on office equipment within confines of facility as needed, handling sensitive and confidential information, attending to both internal and external calls using multi-line phone system, running high volume copy jobs, sending and receiving faxes, performing binding, cutting, and/or assembling reprographics jobs as necessary, entering data and maintaining administrative logs for deliveries, faxes, shipments, etc., filing tabs and litigation, coding for payment all related vendor invoices, contacting vendors and suppliers for quotations, scheduling conference rooms, monitoring office supplies and processing supply orders in conjunction with procurement department, distributing and processing all incoming and outgoing mail (USPS, FedEx, UPS, etc.), performing outside messenger duties and post office mail drops and pick ups, running errands, maintaining conference rooms, copy rooms, and kitchens clean and well-stocked.
Order entry
Sept. 2010- Dec. 2012 Mayfair Hotel Los Angeles, CA
Night Auditor
Responsible for managing front desk of large historic hotel in downtown L.A during graveyard shift. Duties consisted of interacting with and attending to guest issues that might arise throughout the shift, taking care of all troubleshooting and maintenance issues, doing housekeeping duties whenever necessary, checking guests in and out, charging all credit card transactions and no-shows, balancing all revenue and settlement accounts, doing thorough bucket check, answering calls for reservations or availability using multi-line phone system, setting up wake-up calls, charging guests for valet parking, fax and photocopy duties, making corrections and adjustments on any necessary transactions or guest information, inputting into the front office system any revenue/expenses/allowances, generating daily income reports such as Guest Ledger Summary and Valet Parking Summary, maintaining files and resetting the system for next day operations.
Oct. 2004- Sept. 2010 Holiday Inn Covina, CA
Night Auditor
In charge of handling Night Audit duties utilizing hotel software application “Opera”, doing housekeeping duties whenever necessary (room service, stocking, preparing breakfast, attending to guest requests, etc.), checking guests in and out, doing bucket check, answering calls for reservations or availability using multi-line PBX phone system, setting up wake-up calls, making corrections and adjustments on any necessary transactions or guest info, posting balances to all guest rooms and closing out the day's transactions, preparing End of Day report, running accounts receivable reports, providing next day reports to the Front Office, Housekeeping, Sales and Executive Office as required, filing, interacting with and building professional relationships with guests, providing customer solutions and solving guest problems.
June 2003- Feb. 2004 Parent Institute for Quality Education El Monte, CA
Administrative Assistant
Assisted Office Administrator, performing a variety of professional assignments for company that provides special training courses for parents of public school students who have problems with their studies. Duties consisted of providing office administration support, answering phone and taking messages, monitoring office supplies and processing supply orders in conjunction with procurement department, distributing and processing all incoming and outgoing mail (USPS, FedEx, UPS, etc.), preparing materials for courses, maintaining filing, purchasing, running errands, fax and photo copy duties, working with Outlook, Word, Excel, PowerPoint, Access, Publisher, etc.
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