Customer Service Manager

Carolina Mallon

Palm Bay, FL ***** 321-***-**** *******@***.***

OBJECTIVE

Meticulous professional with over twenty years of experience in all aspects of accounting and payroll who is looking for a position in a business setting as a bookkeeper. Also have extensive experience with Warehouse Management Systems within a fully automated Distribution center.

EXPERIENCE

CVS Health Distribution Center Vero Beach, FL

Coordinator Logistics Administrator April 2011-June 2016

Prepared written correspondence such as intra-company memoranda, external business letters, minutes, and other correspondence.

Processed invoices and communicated with corporate on status of invoices.

Processed confidential information in a discreet and timely manner.

Collected, compiled, and analyzed complex data for operation managers.

Trained new employees while simultaneously cross trained and filled in other positions.

Completed product reports for quality, productivity, and safety.

Traveled to Miami, FL after CVS acquired Navarro Drugs to train Navarro staff on processes and procedures.

H & R Block Melbourne, FL

Office Manager/District Marketing Manager June 2006- April 2014

Managed two offices that averaged more than 900 tax returns each.

Maintained high than average client retention and new client tax returns.

Recruited and retained new associates for our Tax Professional Team.

Coached associates to get desired results to improve the client experience.

Performed local marketing activities designed to promote client growth and retention.

Exceeded district goals while also providing excellent customer service.

Imagine Schools Palm Bay, FL

Business Manager Dec 2004- Sept 2006

Directed all financial functions.

Prepared and implemented annual budgets and cost allocation plans.

Managed vendor accounts and generated on demand payments.

Ensured compliance with federal, state, and local policies and procedures.

Performed accounts payable functions for charter schools.

Prepared company accounts for audits, lease with bankers, insurers, and solicitors regarding financial transactions.

Compiled annual company accounts and reports.

Burger King Corporation Palm Bay, FL

Assistant Manager Jan 2004-Nov 2004

Supported the restaurant manager in ensuring delivery on the Customer Promise.

Managed financial controls, operations, people development, customer service and compliance across shifts.

Full accountability for restaurant operations in the absence of the restaurant manager.

Served as lead assistant to the RM for ensuring desired restaurant outcomes (i.e., increased sales, profitability, and employee retention).

Provided production direction to crew. Motivated, directed, and trained crew members and shift coordinators on crew stations, BKC products, processes, and policies.

Supervised crew members to maintain BKC restaurant, equipment cleanliness, and sanitation standards.

Helped lead implementation of marketing strategies. .

Assisted RM in enforcing compliance of BKC Market Policy and National Security Policy,

employment law, government regulations, food safety operations, and all other BKC policies and procedures relating to various restaurant activities.

Our Lady of the Holy Rosary Catholic Church and School Miami, FL

Accounts Receivable Manager/HR Coordinator May 1998-Jan 2004

Recorded school money collections.

Initiated collections and warranty account memorandums and write-offs.

Maintained accurate student and family financial records.

Implemented and maintained comprehensive database of relevant student information.

Human Resources in charge of all employees insurance, pension and retirements plans for school, church and holy child center.

Planed, directed or coordinated supportive services, recordkeeping, and mail distribution, telephone operator/receptionist, and other office support services.

SKILLS

Native fluency in English and Spanish

Proficient with accounting software and payroll software

Skilled in professional writing and communication

Proficient with Microsoft Word, Excel, PowerPoint, Outlook, and Access

HONORS & AWARDS

Perfect Attendance for five years at CVS

Recognized for Collaboration time and time again at CVS

Recognized for Accountability many time thought the years at CVS

Recognized for Integrity at CVS

EDUCATION

Miami Dade Community College Miami, FL

Associate of Arts Degree May 1992

Business Administration

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