Naomi Edwards

** ****** ****

Brampton, ON L*A *Y6

Phone: 647-***-****

Email: acvn44@r.postjobfree.com

EMPLOYMENT HISTORY

Sears Canada Inc. May 2001-Present

Customer Care Associate

Provide customer service to achieve optimum sales and customer satisfaction Resolve any customer complaints and inquiries

Manage cash activities

Perform opening and closing duties within department Perform inventory at various times throughout the year Eringate Dental Clinic Jan.2008-Nov.2013

Dental Assistant H.A.R.P Certified & Administrator Prepared patients for examinations

Prepared dental trays

Sterilized and maintained dental instruments

Advised patients on oral hygiene

Scheduled patient appointments and follow ups

Invoiced patient for services rendered

Performed reception and clerical duties

People Bank, Ministry of Economic Development and Trade Oct.2006-Dec.2007 Receptionist (Temp)

Meet and greet clients

Set up conference for daily meetings, organize daily schedules Administrative duties, filing, sending and receiving emails, answering phones, sorting mail Cerno Research Feb.2000-Feb.2003

Accounts Representative/Inside Sales

Provided compensation and benefit reports for various industries allowing them to benchmark And retain their best employees

Communicated with corporate executives and human resource departments using telephone email and fax

Answered existing customer and new subscriber inquiries in a professional manner Followed up with clients to provide application status and ensure order accuracy SITEL Canada Inc. March 1999-Jan2000

Inbound Customer Care Associate

Provided customer care for Direct Web Clients (Computer Network Provider) Answered existing clients and new client’s inquiries to ensure order accuracy Resolved any customer inquiries and complaints

Reese Brothers Limited Oct.1996-Sept.1997

Quality Assurance/Verifier

Helped to raise donations for a charity organization Mothers Against Drunk Driving Canada Followed up with donors to ensure validity of committed donations Listened to Tele-reps to ensure clarity and understanding of scripts were, communicated legibly Parks and Recreation June 1992-Sept 1992

Youth Councelor

Supervised children to ensure they had fun in a safe environment Assisted with scheduling and allocation of youth under my direction Organized field trips

VOLUNTEER EXPERIENCE

Canadian Film Centre Toronto Feb.2001

Lantern Festival Gala/Silent Auction

Mysuryk Community Centre June 2002

Youth Attendant

Collected and distributed food for the Metro Food Bank Supervised gym and park area

Organized upcoming events and activities

EDUCATION

Medix School, Intra Oral Dental Assistant Level 2, 2006-2007 Humber College of Applied Arts and Technology

General Arts & Science 1996-1998

REFERENCES AVAIABLE UPON REQUEST

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