Customer Service Administrative Assistant
Resume:
Dolores “Dorrie” Carr
**********@*****.***
Bookkeeper & Administrative Assistant
Summary of Qualifications
Organized and dependable Bookkeeper and Administrative Assistant with 10+ years’ experience in bookkeeping, office management and accounting.
Skilled in multiple areas office operations including payroll specialist, sales tax preparation, debt collection and accounts payable/receivable.
Extensive knowledge of accounting software including Drake, CyberPay, QuickBooks and EasyACT.
Highly proficient in Microsoft Office; Excel, Word, and Outlook.
Excellent communication and customer service skills; ability to work independently and as part of a team.
Dedicated and detail oriented with a strong work ethic and takes pride in a job well done. Accounting/ Bookkeeping
Accomplished in managing payroll with monthly/quarterly 941s & RT6s electronic submissions.
Experience with sales tax preparation and electronic payments EFTPS, as well as calculating and filing electronic monthly/ quarterly sales tax.
Maintained monthly A/P & A/R, other invoicing and record keeping.
Proficient in preparation of monthly financial statements.
Ability to accurately create and keep spreadsheets and databases.
Analyze and check figures and documents for correct entry, mathematical accuracy, and proper coding.
Knowledge of initializing corporations and sales tax certification. Customer Service
Confer with customers in person and via telephone to provide accurate information about services.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customer conflicts or billing complaints by researching and adjusting invoices on accounts, as needed.
Complete contract forms, prepare change of address records, and issue service discontinuance orders.
Check to ensure that appropriate changes are made to resolve customers' issues. Work Experience
Accountant - American Business Management, St. Petersburg 2015 Tax Accountant - At Your Service Tax, Clearwater, FL 2011-2015 Bookkeeper / Admin Assistant - Premium Carpets of Dalton Georgia 2005-2011 Education
Intuit QuickBooks Pro/Online 1996 - 2016
St. Petersburg College, majored in finance
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