Manager Customer Service

Tom A. Fulmer

**** **** ***** ****, **********, Illinois 60062 847-***-**** *********@*****.***

COMPUTER AIDED DESIGN DRAFTER

Entry level designer with knowledge of Design/ Drafting skills using Building Information Modeling (BIM) technologies to design both commercial and residential structures, HVAC systems, lighting systems, electrical systems, plumbing systems, mechanical, reflected ceiling plans as well as provide pre-visualization through renderings, virtual walkthroughs, and 3D modeling for potential clients.

SKILLS & TRAINING

AutoCAD Arch 2015

Revit 2014

3ds Max 2015

In Design 2015

Illustrator 2015

Photoshop 2015

Navisworks 2015

Sales Force

Word

Direct Sales Experience

Project Management

EDUCATION

2014-2016 Graduate of Sanford-Brown College Associates of science in Building Information Modeling

Dean’s List Student, GPA 3.73

RELATED COURSEWORK

Developed basic modeling of building core and shell components (building footprints, all exterior glazing, doors, windows, openings, floors, ceilings, roof)

Gained understanding of the progression of working drawings in views in conjunction with annotations, dimensions, and other 2D elements for ultimate placement on sheets with title blocks, building elevations, schedules, legends, detailed items, assorted families.

Specialized in the ability to have control of objects styles, modification tools, visibility graphics, sheets, views and view range for establishing proper appearance of finished drawing sheets.

PROFESSIONAL EXPERIENCE

2014-2015 Sears Corporation – Buffalo Grove, Illinois (Account Manager)

2013-2014 ADT Home Securities Systems – Oak Brook, Illinois (Account Manager)

Focus on increasing residential security alarm business

Obtain new business and maintain existing relationships

Expert knowledge in sales force CRM website system

Excellent knowledge regarding AS400computer system

2012-2013Towne Air Freight – Elk Grove Village, Illinois (OS&D Manager)

Operations manager in the OS&D department

High volume call and email director for customer’s lost or missing freight

Warehouse fork-lift, dock, dispatch, driver’s window, line haul/long-haul routing, customer service

Excellent knowledge regarding AS400 computer system

2002- 2011 In House Digital – Roselle, Illinois (Project Manager and Consultant)

Project management of printing processes, which included offset CMYK printing, pad printing and various laser printing designs

Research and development of customer marketing sales strategies

Coordinated designs and implementation of customized packaging

Conducted market research and identified emerging market trends

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