Customer Service High School

Mone L. Lee

**** ********** ****** #*, **********, Ohio 45232 513-***-**** acvmz4@r.postjobfree.com

Objective: I am seeking a position that challenges and utilizes my skills, as well as my maturity and ability to work well with customers.

Summary of qualifications:

More than five years’ experience in an office environment.

Able to relate well to the public, very personable and good on the telephone.

Diplomatic, tactful, creative, discreet, flexible, resourceful, dependable, well-organized, friendly, emotionally mature and professional.

Exceptional ability to work calmly in a stressful environment.

Capable and practiced in handling complex and multifaceted tasks.

Extremely knowledgeable with clerical tasks and time management.

Well-versed in Windows, Microsoft Office, desktop publishing, and database management.

Experienced in a childcare environment.

Work Experience:

Corthall (Children's Hospital)

2015-Present Cincinnati,OH

Housekeeper

.Clean patients rooms and bathroom's

.Replace and supply toiletries

.Dispose trash

.smile and make sure patients feel welcome

Constant Care Learning Center 2014 - 2015 Cincinnati, OH

Toddler Teacher

Interact with children in a positive manner

Supervise children and engage them in age appropriate activities

Design and implement behavior modification techniques

Ensure cleanliness of the premises

Take measures to prevent accidents and hands on experience to ensure safe environment for children

Escort children to activities and appointments as instructed

Particularly effective in changing diaper and maintaining personal hygiene of children

Randstad Staffing 2012-2014 Cincinnati, OH

Mail Clerk

Ensured that incoming mail is correctly opened, logged, date stamped, and sorted

Sorted mail for processing in various ways

Assisted other mail clerks regarding misdirected mail and sorting

Bundled and labelled mail according to designated areas

Used and maintained mail sort equipment

Hyatt Hotel 2012 Cincinnati, OH

Housekeeper

Clean rooms and bathrooms with prescribed equipment and to the required standard

Replace and supply toiletries on regular basis

Report repairs when necessary

Clean spill in rooms and other parts of the hotel

Dispose trash, dirty linen, and other items in an environment friendly manner

Detroit Job Corps Center

Office Administrator 2009-2011 Detroit, MI

Managed related legislative, regulatory and compliance issues

Maintained contact with customers and agents

Resolve administrative problems by preparing reports and analyzing data

Filed completed documents and retrieve information as needed

Delivered exceptional customer service to clients

Education:

Detroit Job Corps Center 2009-2011 Detroit, MI

Office Assistant Certification

Penn Foster High School 2011 Scranton, PA

High School Diploma Granted

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