IT Support Analyst
Resume:
SKILLS SUMMARY
Server Administration
Server Network Operating Systems: Windows 2000/2003/2008, Windows Storage Server, Windows Small Business Server 2003
Server Applications: Microsoft Exchange 2000/2003, Microsoft SQL Server 2000/2005. Win 7 Ultimate RSAT, Terminal Services, SharePoint Services
Windows Active Directory, Group Policy
Server hardware management and monitoring via vendor tools such as Dell Premiere
Remote Desktop, Bomgar, Citrix and Log Me In Rescue
Desktop/Client support
Client Operating Systems: Windows 2000/XP/Vista/Win7/Win10 (32-bit/64-bit), Wintel, Apple iOS
Norton Ghost, Microsoft User State Migration Tools
Security Tools: Symantec Corp Antivirus, McAfee Corp Antivirus, CA eTrust Antivirus, Comodo Antispyware, Microsoft Windows Defender, Computrace
Desktop Applications: MS Office 2000/2003/2007/2010, Adobe Acrobat, Microsoft Visio, Lotus Notes, Macromedia Flash, Infor- XA, Mapics, ACAD – 1997 to 2011
Service Now Ticketing System
SMS for tracking Inventory
PROFESSIONAL EXPERIENCE
Schlumberger Oct. 2013- April 2016
Global It Commercialization Engineer (Nov.2015 – April 2016)
Ensuring that Global IT Projects meet the technical requirements and achieve the business objective(s) of the project, Global IT Projects potentially have a significant or high risk of impacting the end users. Risks are mitigated through validation testing.
Standard Image Process and Deployment through SCCM and MDT
Installed necessary Security Updates for web applications like Adobe, Firefox, and Java
Network enhancements to make connectivity more secure both physical and wireless
Assist with Software / Application Change Management Meetings and Process
Project Management and Lead for various key deliverables
Technical Environment: Microsoft Office 2010-2016, Qualys, SCCM, BMC Remedy, Share Point, Lync 2013, Windows 7, Windows 8, Windows 10
Schlumberger
IT Analyst L4 (Sept.2014 – Nov. 2015)
Lead on various Projects
Producing and analyzing statistical trend reports using SharePoint and IT Reporter
Utilized USE-IT to train users in current technology
Troubleshoot and resolved issues related to all aspects of IT via phone support- Help Desk including;
receive, track, prioritize and assign service requests thru BMC Remedy Ticketing System, Asset Management
Security tools using Symantec Corp Antivirus, McAfee Corp Antivirus, CA eTrust Antivirus, Comodo Antispyware, Microsoft Windows Defender, Microsoft Endpoint
Technical Environment: Microsoft Office 2010-2016, Lync 2013, Windows 7, Windows 8, Windows 10
Schlumberger
Onsite Support Tech (10/2013 – 9/2014)
Troubleshooting PC, laptop, monitors, printers and peripheral equipment
Providing user support of Windows XP, Windows 7 – Pro & Enterprise versions
Imaging using SCCM Management
Administer antivirus software – Microsoft Endpoint
Remote access / VPN - Certificate
Desktop deployments and Setup
Troubleshooting and resolving issues related to all aspects of IT via phone support- Help Desk including; receive, track, prioritize and assign service requests thru BMC Remedy Ticketing System, Asset Mgmt.
Producing and analyzing statistical trend reports – Ensuring Compliant Encryption on all machines
Utilizing USE-IT to train users in current technology
Performed incident management by assessing, scheduling and communicating the implementation changes to existing hardware/software in order to minimize incidents and disruption
Encryption of all laptops and hardware
Troubleshoot Tablets, IPhone, Androids, misc. smartphones
Technical Environment: Microsoft Office 2007-2010, Lync 2010, Symantec Corp Antivirus, McAfee Corp Antivirus, CA eTrust Antivirus, Comodo Antispyware, Microsoft Windows Defender, Microsoft Endpoint Windows 7, Windows 8
Enbridge Energy (Contract) - Houston, TX 12/2012 – 9/2013
Petrobras USA (Contract) - Houston, TX
Desktop Analyst
Windows 7 Migration Project
Desk side support of enterprise desktop/ laptop environment: Microsoft Windows 7 and 2010 Office Suites
Imaging and deployment of all desktops & laptops using SCCM
Forensic Encasement, USMT, Active Directory, DRA, HPCA, OS Management
Managed several projects as lead with 4 other contractors reporting to me
Malware/Virus removal, Software Deployment, Hardware/Software Troubleshooting
Blackberry Cell Phone Administration Setup & Deployment
Technical Environment: Microsoft Office 2007-2010, BMC Remedy Ticketing System 10-15 tickets daily, PC Anywhere, Remote Desktop, Windows XP, Windows 7
Brighter Day Health Inc. - Houston, TX 1/2011 – 11/2011
It Support / Client Liaison
Startup Company – Responsible for building current infrastructure – LAN / WAN
Desk side support of enterprise desktop/ laptop environment: Microsoft Windows 7 and 2010 Office Suites
Purchasing of all Dell equipment, Imaging and deployment
Training clients and customers in telemedicine procedures
Track all inventory globally
Administer User Accounts
Desktop deployment images using Wim, ImageX and Gimagex
Enforced strict compliance with policies
Provide basic user training when necessary
Maintained Firewall, Anti-Virus and all OS Applications
Active Directory Management -create accounts, admin rights
Printer purchasing, deployment and repair
Encryption of all laptops and hardware
Sales of Telemedicine service with extensive travel.
Managed Data – HIPAA Records – EMR Applications
Technical Environment: Microsoft Office 2007-2010, Remote Desktop, Windows XP, Windows 7, VPN, VMware
Letourneau Technologies Inc. - Houston, TX 3/2008 – 12/2010
Global End User Support Tech Level III
Desk side support of enterprise desktop/ laptop environment: Microsoft Windows XP, Vista, Win 7 OS as well as MS Office suite 2003/ 2007; including file, print, e-mail, internet service installation, troubleshooting, upgrade, tuning and administration
Troubleshooting and resolving issues related to all aspects of IT via phone support- Help Desk including; receive, track, prioritize and assign service requests thru Service Now Ticketing System
Producing and analyzing statistical trend reports
Account for all computer assets and inventory
Administer antivirus software
Remote access / VPN
Desktop deployment images using Ghost
Ensure compliance with software/hardware policies
Provide basic user training when necessary
Performed incident management by assessing, scheduling and communicating the implementation changes to existing hardware/software in order to minimize incidents and disruption
Active Directory Management
Exchange Server Management
Encryption of all laptops and hardware
Experience in deploying/ troubleshooting PC, laptop, monitors, printers and peripheral equipment
Focused on cost-adjustment procedures and implementing as necessary. Assisted other IT personnel where needed
Communications Administrator - PDA/ Blackberry implementation and administration – globally
Technical Environment: Microsoft Office 2003-2007, Remote Desktop, Windows XP, Windows Vista
ETARC - Longview, TX 8/2001 – 10/2007
URS Data Manager / Network Admin.
Maintain COMPIS Database for 23 counties in Texas Implement Data Improvement Plan
Import / Export Medical Data within secure environment
Responsible for planning potential network growth and structure
Liaison to Texas Dept. of Health as HIPA Security officer
Technical Environment: Microsoft Office 97 -2000, Windows 2000, Windows ME
(Previous experience upon request)
EDUCATION / CERTIFICATION
CCNA Certification Academy - Cisco Certified Academy
BM Degree – Texas A&M University
MCTS– Dec 2013
MCPS– Dec 2013
MS– Dec 2015
ITIL– Apr 2015
Contact this candidate