KEVIN O'NEAL

** ********* **** *****, *** Woodlands, TX 77381 • C: 281-***-**** • acvmv2@r.postjobfree.com

PROFESSIONAL SUMMARY

Results oriented individual offering a strong background in technical management, problem solving expertise, and the ability to

coordinate the work of teams. Dynamic risk-taker with a track record of meeting deadlines in extremely stressful, fast paced

environments.

SKILLS

Excellent problem-solving abilities Remote access technology

System upgrades Excellent communication skills

Data backup and retrieval Excellent diagnostic skills

Dell certified

WORK HISTORY

Desktop Technician Team Lead

British Petroleum (CDI Corporation) - Houston, Texas 05/2010 - 01/2016

GCRO Help Desk Lead

Gulf Coast Restoration Organization was established for ongoing response to the Deep Water Horizon (MC252) oil spill

Worked with others in my team to provide Platinum Level Support to over 700 users across 10 gulf coast sites as well as

Washington DC and the UK.

Created user, admin, and service accounts including access/permissions using Remedy and Active Directory

Created Outlook mail accounts including Distribution Lists and Positional email

Reset account lockouts, initiated reactivations and reset passwords

Distributed Tokens/set profiles for BP access from non-BP equipment

Escalated and tracked all Remedy REQ's created with the UK Escalation Team

GCRO Desktop Lead

Supported and trained others with Windows OS's and apps, network connectivity and access/permissions within the BP

environment

Installed, upgraded, and maintained HW for all GCRO personnel

Imaged and distributed PC's to new joiners or for upgrade purposes

Updated and maintained IBM's Asset Life Cycle website for equipment within BP

troubleshot mapped printers within different VPN environments

Installed Utimaco/Wave encryption software

Crisis Center Desktop Lead

Maintain all connectivity for different configurations and backgrounds

Imaged new PC's, loaded apps and transferred data for urgent access

Maintained printers and plotters for 24 hour up-time

Remove all viruses from PC's brought to us or remotely

Owner

BlueScreen Computer Solutions - Houston, TX and Bend, OR 02/2008 - 06/2010 Registry number 533062-97

Repair, upgrade, move, install and uninstall computers and their peripherals for IBM, QualXServ, GO2IT, HP, and Kforce

as well as working independently on a contract business.

Field Service Technician

Can and Bottle Systems - Bend, OR 11/2006 - 06/2008

(Go2IT)

Repair and maintain recycling machines and insure proper network conectivity

Maintain parts inventories to maximize customer uptime

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