Customer Service Manager
Resume:
JEYARAMAN KARUNAKARAN
ADDRESS
Flat # *B, Plot # 255
7th Street, Kamakotti Nagar
Pallikaranai, CHENNAI–
600100
INDIA
`
CONTACT PH NO.
EMAIL ADDRESS
********@*****.***
DATE OF BIRTH
July 17, 1955
NATIONALITY
Indian
Passport No. Z 1880752
Valid until February 01, 2019
MARITAL STATUS
Married
DEPENDENT
One
LANGUAGES
English: Excellent
Tamil: Native language
Hindi: Manageable
IT SKILLS
MS Office (Word, Excel
PowerPoint, Smart Draw
etc.,)
CAREER OBJECTIVE
To acquire a suitable position in the organization that suits for my experience, skills, knowledge & abilities this will provide me the opportunities to improve the business of the employer. ROLE & RESPONSIBILITY: Plant Operation (Production, R&D, Maintenance, Customer service, (QHSE) Market support & Training. EDUCATION
1973 – 1977 Government Institute of ceramic Technology, STATE BOARD OF TECHNICAL EDUCATION AND TRAINING
Department of Technical Education, Tamil Nadu, INDIA Diploma in Ceramic Technology
PROFESSIONAL EXPERIENCE
Out of my total experience more than 35 years, I have worked around 13 years experience in tiles Industries in U.A.E. and 5 years in Saudi Arabia in tiles & Sanitary ware industry and in Oman apart from my experience in Spartek, India.
JOB HISTORY IN REVERSE CHRONOLOGICAL ORDER
General Manager, Color Granito Ltd., India (From 07.06.2016 to till now)
Organizing & operating the porcelain tile plant and handling production, R&D, Quality Control, HSE and Maintenance. Principal Consultant for Ceramic & Porcelain tiles & sanitary ware Industries (01.08.2013 to 30.05.2016)
General Manager (Operation) at Regent Granito (India) Ltd.
(18.07.2013 to 17.05.2014)
Operating the porcelain tile plant and handling production, R&D, Quality Control, HSE and Maintenance.
Plant Operation Manager at PORCELLAN COMPANY, LLC. (01.08.2012 to 24.03.2013)
I worked in Porcellan Co., Abu Dhabi 7 years, initially as Quality control Manager and finally as Plant Operations Manager, (Production, Quality
& Maintenance)
Quality Control Manager at Porcellan Co. (01.03.2006 to 01.08.202012)
Establishing Raw material specification, Process specification, Quality assurance of finished products, implementation of Integrated Management system (ISO 9001:2008,ISO 14001,and OHSAS 18001). STRENGHTS
- Technical, Leader ship,
Administrative and
organizational skills.
-Strong analytical and
problem solving.
-Excellent communication and
interpersonal skills.
-Ability to work under
pressure.
-Accomplished given task on a
given time constraint.
-A good team player.
VISA STATUS
Sponsorship required
AVAILABILITY
ASAP
VALID DRIVING LICENSE
UAE – Valid until 18.06.2022
INDIA – Valid until 12.05.2020
QUALITY CERTIFICATE
ORGANISED
ISO 9001: 2008,
ISO 14001,
OHSAS 18001,
Emirates Quality Mark
(ESMA),
SASO,
SONCAP &
LEED Certification
MEMBERSHIP
1. International Ceramic
Engineers Association
2. The American ceramic
society
3. Australian Ceramic
Society
4. China & World Ceramics
5. Ceramics of Asia
Organizing & Maintaining all relevant Intentional Quality certifications. Customer service, Market support and training of employees for the training need.
Manager - Quality Control at AL ANWAR CERAMIC TILES CO SAOG
(15.12.2005 to 31.01.2006)
For dry process of ceramic wall & Floor tiles, establishing Raw material specification, Process specification, Quality assurance of finished products, implementation of Integrated Management system (ISO 9001:2008. Organizing & Maintaining all relevant Intentional Quality certifications. Customer service, Market support and training of employees for the training need.
Group Manager - Quality Assurance at SPARTEK CERAMICS INDIA LTD. (12.07.2003 to 10.12.2005)
Establishing Raw material specification, Process specification, Quality assurance of finished products, Organizing & Maintaining all relevant Quality certifications. in the organization Customer service, Market support, out sourcing and training of employees for the training need. Customer Service Manager at AL KHALEEJ CERAMICS CO. (PSC) ( 01.02. 1997 to 22.03.2003)
Establishing Raw material specification, Process specification, Quality assurance of finished products, implementation of ISO 9001. Organizing & Maintaining all relevant Intentional Quality certifications. Customer service, Market support and training of employees for the training need.
Production Manager at Manual sons Refractories PVT LTD
(05.02.1996 to 29.01.1997)
Establishing Raw material specification, Process specification, Quality assurance of finished products. Production planning, Production process, Maintenance, customer service, Market support and training of employees for the training need.
Assistant Production Engineer at Saudi Ceramics
Raw materials planning, production planning, Production, Process control. Quality Improvement Team Coordinator (22.05.1991 to 17.10.1995 )
Shop-Superintendent (Quality Assurance) at Seshasayee Industries
(India) Ltd. (01.11.1977 to 13.02.1991)
Establishing Raw material specification, Process specification, Quality assurance of finished products, implementation of Process control. Quality Assurance of finished products, customer service and training of employees for the training need.
In-Plant Trainee at Wilson & Company PVT. LTD. (21.03.1977 to 05.08.1977)
Trainee in Body preparation, Manufacturing & in kiln Dept. 6. Advance Technical
Ceramics
7. Indian Institute of
ceramic science &
Technology
8. Ceramic Zone
9. Ceramic & Glass
10. ICE Technical Ceramics
11. Ceramic Technology
group
12. Ceramic engineers group
13. Ceramic Industry
magazine
14. Ceramic and Glass group
15. Industrial Minerals
Network
16. Conservative of glazed
ceramics
17. Ceramic tile & stone
Consultants
18. Global QA / QC
Management
19. Arts & Crafts
professionals India
20. Consultants Network
Apprentice Trainee at The Stoneware pipes (Madras) Ltd.
(18.06.1976 to 09.03.1977)
Trainee in Manufacturing of stone ware pipes and salt glaze firing in down draft kilns.
TRAININGS
1. ISO 9001:2000 – Quality Management System introductory course & Internal auditor course from TATWEER Consultants, Abu Dhabi, U.A.E.
2. ISO 9001:2000 – Quality Management System
implementation transition course from ABS Group, Inc, Middle east
3. ISO 9001:2000 – Internal auditor training course from ABS Group, Inc, Middle east
4. Integrated Management System (IMS) - Awareness program from AFOES Consultant, Abu Dhabi, U.A.E.
5. IMS (ISO9001:2000, ISO 14001:2004 & OHSAS 18001: 2007) - Internal auditor training course from AFOES Consultant, Abu Dhabi, U.A.E.
SEMINORS ATTENDED
1. “SHARING BEST PRACTICE” - Organized by Dubai Quality Award organization
2. “SHEI KHALIF EXCELLENCY AWARD – Orientation programs, workshop on writing winning submission & self-assessment programs organized by Abu Dhabi International Centre for Organizational Excellence.
3. EFQM (European Foundation for Quality Management) Assessor training provided by Abu Dhabi International Centre for Organizational Excellence.
4. “KAIZEN” - Organized by an International consultant COUNTRIES VISITED DURING MY CAREER TO MEET SUPPLIERS OF MACHINERIES & RAW MATERIALS
1. Italy 2. Spain 3. France 4. China 5. Morocco 6. Nigeria 7. Iran 8. Thailand 9. Qatar 10. Philippines 11. Saudi Arabia 12. Oman 13. United Arab Emirates 14. Sri Lanka
With best regards,
J. Karunakaran
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