Customer Service Microsoft Office

Wendy Petersen

Cedar Rapids, IA *****

*********@*****.*** - 319-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Logistics Clerk

IDT - Coralville, IA - May 2006 to April 2016

The Logistics Clerk ensures the timely shipping of IDT products to customers, including picking, packing, and verifying customer orders. This position performs other shipping-related duties including consolidating packages and preparing manifests.

Responsibilities:

-Handle shipping manifests

-Consolidation of shipments

-Worked with external vendors to facilitate deliveries Skills used:

-Strong communication skills using e-mail

-Proficiency in Microsoft Office suite of applicationshipments

-Inventory Management

-Work with internal and external departments to facilitate shipments Mail Clerk

Marsh LLC - West Des Moines, IA - November 1998 to July 2004 Responsibilities:

Handled incoming and outgoing mail, as well as shipments from 3rd party vendors. Facilitated processes using tools and machinery provided by the company.

Skills used:

-Microsoft Office suite of applications

-Operation of mailing equipment

-E-mail Communication

-Customer service

EDUCATION

General Studies

Jefferson High School - Cedar Rapids, IA

1988 to 1991

SKILLS

Microsoft Office (10+ years), Customer Service (10+ years), Work Communications (10+ years), Facilitate Shipments (10+ years)

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