Customer Service Manager
Resume:
Cindy Sandoval
Hollywood, Fl 33021
*********@*****.***
Dependable and efficient professional, enjoy working with the public and dedicated to high quality customer service, results oriented awareness and safety with twenty years in retail management. The operation part of management included loss prevention, store security and store inventory responsibility. I acquired a security officer licence (D) issued by the state of Florida in 2013.
Professional strength:
-Highly creative in resolving problems
-Extremely well organized, detailed and follow through; demonstrated strengths in careful listening and decisive action taking.
- Sharp, hard working and productive; committed to deliver results above and beyond expectations.
Involve and train everyone in team effort, to reduce shrink and customer accident.
Work Experience:
-Marksman – August 2015/Present
Work as a Concierge Security Officer at The Tides and Admiral's Port Condominium. Greet residents or guests, help residents get timely resolution on housekeeping and maintenance issues, assist the building’s residents with questions, get resident approval before sending up an unknown guest or visitor, receive, store and deliver packages and mail.
-Allied Barton Security Officer/2013 to April 2016
Work at Broward Convention Center, Secure patrol, traffic control, ticket admittance, crowd control,
Parking attendance. Promoted to Lt in May 2014 teaming up with several officers controlling positions.
-La Baguette / Florida 2012 - 2013
Customer Service Manager
Supervised working of bakery and assisted in preparing large volumes when required.
Assisted supervisor and established best methods of production.
Planned menus and determined ways to utilize various left over foods.
Managed orders for special pastries in banquets.
Ensured cleanliness and safety in work place and supervised it regularly.
-Marshalls / Florida 1990 – 2012 Joined as Customer Service Supervisor, I was promoted from dept to dept as the lead, and placed on management training program, leading to obtain the second position as Operation Manager in the store. Responsibility covered entire Front Line, Personnel, Payroll, schedules, maintenance of the store. During this time I mastered the tactics of registers, tape readings, research variances, knowledge also of the merchandise techniques and computers. Best trainer for shrink control and loss prevention. Resulting in a single digit discrepancies and merchandise control.
Languages: English and Spanish spoken fluently.
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