Technician Manager

John Paulose Lourdu

***, **** ****** *, ***********, ON L5C 1C8

**********@*****.*** Cell: 647-***-****

IT HARDWARE TECHNICIAN

Highly reliable and responsible IT professional with years hands-on experience in diagnosing and troubleshooting computer problems running Microsoft Windows, MAC, DOS, Linux

AREAS OF EXPERTISE

A+ & Net+ Certified with experience in troubleshooting hardware and software issues of PCs and laptops with Windows 7,8 and 10

Excellent written and verbal communications skills.

Superior computer, technical, software, and communication abilities

integration Windows domains including permissions and user access policies

Proficient with a wide range of software installation and licensing tools and processes

Excellent customer interaction skills

Strong technical and non-technical communications skills to identify, understand, and resolve problems of mobile devices, laptops and desktops

Highly organized, detail oriented Team player with customer-service mentality

Ability to multitask and effectively plan and organize workload to contribute to the overall team goals

PROFESSIONAL EXPERIENCE

Repair Technician

Acer Service Corporation, Mississauga ON Nov 2015 to present

Carried out visual inspections on Laptops/PCs looking for physical defects, evaluated and determined if products are qualified for refurbishment

Used appropriate tests and specialty diagnostic tests to identify root cause of malfunctions on products

Performed software upgrades as necessary

Identified required parts, accessories and entered information on ticketing system, in preparation of repair

Reloaded OS and tested all units according to product specifications

Documented test results and repair procedures in Acer ticketing system

Corresponded with team members to update on product information

Participated with quality and productivity improvement initiatives

Performed other related duties as assigned

VOLUNTEER EXPERIENCE

Volunteer Visitor 2013 – 2014

VON Canada, Mississauga, ON

Offered support and social interaction to isolated senior clients through regular visits

Taught in home exercises and provided companionships to ensure independent functioning in the community as long as possible

Administrative Services Associate(Coop) June 2014- Sep 2014

Trillium Health Partners, Mississauga, ON

Answered and screened phone calls for patients and staff

Provided administrative support to team members, and manager including support with photo copying, scanning, faxing and patient’s record maintenance

Managed patient appointments and referral logs

Developed research plan with data collection tool, measuring nursing workload at the OBS unit Conducted a survey on nursing workload of 16 nurses at OBS unit

Registered patients using Meditech under WSIB/OHIP/Third party procedures and

EDUCATION

Computer Technician and Network Administrator Diploma 2015

triOS College, Mississauga, ON

Development Leadership Diploma 2009

Coady International Inst., St FX University, Antgonish, NS

BS(Maths/Computer Science )

University of Madras, India

References Available Upon Request

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