Customer Service Representative

Dionna Calvo

Phone: 860-***-**** Email: *********@*****.***

OBJECTIVE

Obtain a position that will enable me to maximize my strong organizational skills, educational background, experience and enjoyment working with people.

Qualifications

•Strong clerical and administrative skills, such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers

•Many years of experience utilizing Microsoft Programs in my daily functions, such as Word, Excel, and PowerPoint

•Superb personable skills, gained by many years working with clients in a consumer based environments.

•Extreme comfort with Window OS and MAC OS, and very comfortable with any desktop programs, as well as Centricity which is medical practice management program.

•Understanding of HIPAA polices and Health Insurance and Claim Forms, Electronic or paper

•ICD-9 CM Codes/ CPT codes and versed in medical terminology and anatomy of the human body

•Awarded in exceeding sales quotas, and consumer satisfaction.

•Strong ability to multi task with ease, as well as very well managed with time

•Willingness and always eager to learn and gain new knowledge, allows me to be very versatile

EXPERIENCE

Install/Custom Sales Assistant

Lowes Home Improvement - Newington, CT June 2015 to Present

Responsibilities

•Assisted management with daily operations while they were out on the field

Inbound/outbound calls with customers, handling order discrepancies, verifications or upsale of products

Greet customers, handle inquires and direct to appropriate area for their needs

Review of contracts, ensuring order is complete and correct for consumer and contractors

Maintaining a weekly report of accounts receivables

Ensure staff follow work procedures, schedules and keep track of appointments scheduled

Customer Service Representative

Hoya Vision Care - South Windsor, CT February 2015 to April 2015

Responsibilities

Maintained point of contact with clients through inbound and outbound calls

Handled order discrepancies, reorder for inventory or new sales orders for clients and office

Assisted management with weekly and monthly reporting duites

Reviewed email box, replied as necessary and directed appropriate files for incoming requests

Customer Advocate

ConnectiCare - Farmington, CT September 2014 to February 2015

Responsibilities

•Handled inbound calls of customers seeking health insurance coverage

•Advised concerns and sought the best matched coverage for clients needs

•Exceeded month over month calls per hour, and call handle time requirements

•Met all required protocols for HIPAA regulations

Adm. Assistant/Optical Lead Technician

Professional Vision Center November 2009 to June 2014

Responsibilities

•Supervise other clerical staff, and provide training and orientation to new staff

•Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals

•Assisted the optometrist in the examination and treatment of patients

•Perform cyclic maintenance and calibration checks on clinic diagnostic equipment

•Conduct visual screening tests including pupillary testing, visual acuity, cover test, color vision and depth perception

•Insurance verification for patients

•Set appointments and made confirmation calls

Patient Service Representative

Aspen Dental November 2008 to February 2009

Responsibilities

•Prepared correspondence and set up appointments

•Collaborated with Dentist for patient dental treatment

•Data entry

Optical Technician

Lenscrafters February 2003 to January 2009

Responsibilities

•Developed and tested lens creations; finalized products for patients fittings

•Trained new hires on laboratory equipment and set up

•Frame selection assistance with patients

•Performed well in sales for several quarters

REFERENCES:

Available upon request

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