Manager Customer Service
Resume:
Beth Kelley
**** **** *** **. ***** de Grace MD, 21078
****.******@*****.***
Objective: Looking to obtain employment utilizing my 11+ years of experience in the hospitality industry. In my management positions i oversaw all aspects of customer serivce, overseeing staff, overseeing security and security measures, all standard office work including filing, faxing, answering mulit phone line system, all basic office programs, Working with guest to ensure the best possible stay, Very strong problem sovling skills. Very reliable, not one day missed from most recent job in the past 9 years. Relocated back to Harford County maryalnd to be closer to family.
Employment History:
The Hotel Monte Carlo & Suites; Ocean City Md, Feb. 2007 to 2016
Title: Assitant General Manager
Duties included but not limited to all aspects of over seeing Hotel. Including day to day financial transactions, room inspections, inventory, ordering, training new front desk clerks, budgetary oversite, enforcing hotel employee policies, ensuring quality of all areas of hotel. Ensuring complete customer service satisfaction by making sure hotel standards were at guest expectations. Overseeing Reservation Department and making sure all reservations were processed and charged correctly. In addition i was responsible for overseeing the houskeeping & security departments. I was responsible for hiring, training of all front desk, housekeeping & security positions. I was the manager on duty on General Manager's days off. Oversaw and processed payroll, purchasing, & maintenance projects.
Dunes Manor Hotel ; Ocean City MD, Feb. 2005 to March of 2008 ( working both this job and Hotel Monte Carlo for a couple of years
Title: Assistant Front Office Manager
Duties Included but not limited to Taking Reservations, Working with Group Sales Clients; Selling Rooms over phone;Answering Phones, Checking In Guest, Checking Out Guest, Solving Reservation Issues, Solving Guest complaints; Staff Schedules, Solving Guest Problems, Ensuring complete Customer Satisfaction with each guest or group I worked with; Making sure staff that I worked with was properly trained and carrying out the policies of the Dunes Manor Hotel.
Education
Graduated from North East High School in North East MD
References
Don W. Bowden ; Hotel General Manager 443-***-****
Armando Martinez; Hotel General Manager 410-***-****
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