Customer Service Management, Food and Beverage Hospitality Profession

Proficient in (ENGLISH/GERMAN), Supervisory and Management

Personal Objective: Seeking a challenging position as a supervisor or any other vacant position within the management department in order to give support and to provide superior quality and professional services to your organization by applying the knowledge and skills that I have acquired.

Selected Experience:

2013- Sandals Grande Riviera Ocho Rios

March-May

Trainee, Bar Porter/Assistant Bartender

Prepare and serve drinks and beverages to patrons following regular recipes

Requisition of next day’s supplies

Perform daily inventory of liquor, beverages and garnishes

Assisted in developing new drink menus

Developed series of drinks to assist and boost revenues

Doubled as bartender and bar waiter to assist staff

Provided bar entertainment and coordination

Developed a network of regular customers/guests’

Engages in customer/guests rapport to inspire clients to return

Acted as mobile bartender and provided assistance where needed based on guest volume

Role of relief bartender when requested and available in short notice

2013- Margaritaville

May-October

Trainee, Bar Porter/Assistant Bartender

Track records and inventory of taking and delivering orders quickly

Prepare and serve drinks and beverages to patrons

Provided an energetic and entertaining atmosphere and presentation

2013-2014 Coldfield Manufacturers/Pure Country (Rum Bar Bubbles, Drinker’s Paradise) Inc.

October-August

Food And Beverage Operations

Upgraded to senior and leader of a team within a month and remained throughout my contract

Assisted management in hiring and recruiting

Operated training and development operations for new staff members

Maintain and monitor operations of all products

Assisted supervisor in checking stocks, distribution of goods and decision making

Bartender (Voluntary)

Prepare and serve drinks and beverages to patrons

Provided an energetic and entertaining atmosphere and presentation

2015- Triple Century

May-November

Bartender

Serves guests to the best of customer service following and maintaining company policies

Assist team in reaching criteria in a fast paced environment

Clean and sanitize bar, equipment and replenish supplies

Order required supplies to maintain bar on each day

Anticipate guests needs to decide if additional service is required

Assist waiting staff for smoothness of service

Display bottled goods and glasses for efficiency

2015-Current Carnival UK (Cunard Line)

Food Operations

Education:

2014- Certified Graduate, St. Monica’s College of Professional Food and Beverage Hospitality

2015- Current White Star Academy of Hospitality, Management and Customer Service

2015- Current Fleet Training Academy of Safety, Management and Maritime Services

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