Customer Service Technician
Resume:
Mary Fuller
Charlotte, NC. *****
*******@*****.***
OBJECTIVE
I am a professional and a qualified candidate with an outstanding track record, who seeks a position that will provide opportunity for growth. Methodical individual who adapt well, fast learner; and work well in high pace environments, maintain high work ethics, with extreme eagerness to accomplish goals; an individual who respects that open-mindedness open doors, also possess problem solving skills that is paramount to professional growth.
SKILLS
Microsoft Office: MS Excel, MS Word, AS400, EDI, E-Automate, Oracle, Ram Quest, ETA Direct, Mapping Systems, Data Entry Alpha/numeric type over 8,000 keystrokes, Type 60 wpm, etc.
EXPERIENCE
ABM Facility Services 02/2016-Present
Charlotte, NC
Global Support Center Specialist
Operates, maintains and trends the Building Monitoring System (BMS) for domestic and international sites which can include HVAC, Lighting, Utility services, Fire Alarm systems, Weather, Miscellaneous equipment statuses.
Corresponds directly with clients by face to face, electronic, or telephone communications to service client inquiries promptly and with a high level of customer service.
Generates service requests as necessary, dispatches and closes out request from the CMMS queue and provides coordination of services through multiple service providers to maintain the integrity and efficiency of building systems and comfort to the building occupants.
Produces clear and professional email correspondences to our clients and facilities management teams with comprehensible summaries of facilities issues, but not limited too.
American Red Cross 06/2014 – 02/2016
Charlotte, NC
Service Agent II
Scheduling, rescheduling and cancelling appointments for commitment blood donors in DRMS systems.
Assist with training new hires; by implementing verbiage of scripts
Maintain daily metrics required with adherence and daily productive; while show rate of donors hold at 68%.
Inform donors of eligibility date, deferment conditions after donor has traveled out of the country, nursing, tattoos, surgeries or age appropriate by verifying with donor client support services.
All while continuing the mission to alleviate human suffering and continue being compassionate, collaborative, creative, credible and committed; but not limited to.
Entertainment Technical Consulting Group 08/2008 – 03/2014
Kennesaw, GA
Dispatcher/Router
Route technician’s to appropriate locations, record documents of services performed by technicians in ETA Direct systems.
Initiate outbound calls to customer’s providing “estimate time of arrival” for scheduled appointments.
Ran reports to track connectivity of equipment and technician performance.
Resolved escalation for customers’ complaints, order change, repeat services calls.
Exercised these functions with good sound judgment in decision making, with professionalism, and minimize escalations throughout the day to ensure customer satisfaction, but not limited to.
Dish Network 01/2008 – 08/2008
Marietta, GA
Field Service Dispatcher
Received inbound/outbound calls from customers with status of technicians, updated work orders, resolve customer issues; routing/dispatching technician to scheduled appointments in E-Connect systems.
Maintain the “Service Technicians reports” for repeat service calls to customers that experience continuous issues with their service.
Maintain the customer database to ensure that current information remained updated for scheduled appointments and route same day appointments. Ensure clear and concise communications with customers, department managers, and employees to provided requested lead-times in a fast-pace environment, but not limited to.
US Land Title Agency 12/2006 – 12/2007
Marietta, GA
Pre Closer/Title Commitment Processor
Examine documentation of mortgages, liens, judgments, easements, plat books, maps, contracts and agreements and factors of the Commitment such as chain of title, legal descriptions, ownership, or restrictions is cleared and correct to have a marketable property in Ram Quest systems.
Prepared Title Commitment Binders and Owner Policies for title insurance underwriter’s based on information compiled from title searches. Assist will the pre-closing of contracts; prepared closing packages, but not limited to.
Resource Title Agency
Independence, OH 05/2004 – 11/2006
Title Examiner - Curative
Review search packages for vesting, liens and encumbrances.
Knowledge in use of title plant, county websites and resources.
Handle special policy request and interpretation and underwriting.
Strong customer service orientation, but not limited to.
EDUCATION
Cuyahoga Community College, Cleveland, Ohio
Computer Science Certificate, 2000-2001
REFERENCES UPON REQUEST:
Contact this candidate