Customer Service Manager

DEEPAK DOHARE

*** ********** ** *** **,Milpitas CA 95035 ©415-***-**** **************@*****.***

PREFESSIONAL SUMMARY

Working GM with in san jose Panda Express seeking a challenging career where proficiency in F&B management, customer service, sales consumer relations, teamwork and strong communication skills will prove influential to employer success.

Focused successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and great sense of humor during peak hours.

SKILLS

•Managing the entire staff of the restaurant and coordinating their work .

•Responsible for increasing the business of the restaurant.

•Analyze and plan restaurant sales and organize marketing, event, promotional plans accordingly.

•Recruiting, training and motivating staff.

•Maintain high standard quality hygiene,health and safety.

WORK HISTORY

GENRAL MANAGER ( PANDA EXPRESS )- SAN JOSE .CA 12/2015 TO CURRENT

•Demonstrates knowledge of PRG operations and objectives .

•Seeks information regarding trends affecting food service industry .

•Lead all or some people aspects of a Panda Express restaurant including hiring, training,coaching and development.

•Team builder-being trusted leader.

•Upholding high operation standards and being the best.

RESTAURANT MANAGER ( VEDAS INDIAN CUSINE) – SAN MATEO . CA 07/2014 TO 11/2015

•Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.

•Assisted in cashiering and POS system procedures during busy hours

•Maintained complete knowledge of restaurant menu, including daily specials.

•Effectively listened to, understood and clarified guest concerns and issues.

•Delivered quality service by providing a warm and welcoming environment.

•Proactively prepared for large parties and reservations, anticipating planning and staffing needs.

•Consistently provided professional, friendly and engaging service.

GARDE MANGER ( CARNIVAL CRUISE LINE) – MIAMI FL 11/2011 TO 06/2014

•Experience in choosing preparing, and presenting cold foods such as a salads,soups meats and cheese.

•Ability to fill in at other stations when chefs are absent.

•Responsible for inventory,preparation and presentation of selected dishes and food items.

•Ability to supervise to others .

•Have developed substantial technical skills and technology to work confidant.

•Have also understood the USPH&HACCP procedure being followed on a cruise ship.

KITCHEN COORDINATOR (NEWS CAFÉ) INDIA-AP 07/2010 TO 10/2011

•Worked for continental kitchen, hot, cold, live kitchens

•Ensure basic cleaning jobs are carried out as quickly as possible.

•Keep the kitchen organized.

•Trains new workers

•Supervises workers engaged in inventory storage and distribution of food stuffs and supplies

•Supervise and coordinates activities of food preparation, kitchen, pantry and storeroom personnel and purchases or requisition food stuffs and kitchen supplies.Plans or participates in planning menus, preparing and apportioning foods utilizing food surpluses and leftovers.

EDUCATION

Bachelor in Hotel Management : F&B service & Production 2009

Intermediate GIC India 2004

High school GIC India 2002

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