Data Entry Administrative Assistant

SHIRLEE J. NOEL

P.O. Box ***** Houston, TX *****

********@*****.*** 832-***-****

OBJECTIVE

Seeking a full-time position where my skills and experience can be effectively utilized for increased efficiency and productivity.

WORK HISTORY

Receptionist Dec 2012-June 2016

Harris County DRO Community Supervision Unit

Houston, Texas 77002

●Data Entry of New Child Support Probation and Visitation Cases on Automon and D-ROM Databases

●Notifying Appropriate Personnel When they have visitors. Directing Persons Reporting from Jail or Court to Assigned Officers for Reporting Procedures. In the absence of a Client’s Officer, Arranging for the Client to Be Seen by Another Officer or Supervisor

●Answering Routine Inquires

●Screening and Forwarding Incoming Telephone Calls

●Monitoring an Administrative Hold Caseload of 400+ Probationers with Pending Revocation, to Determine if the Revocation was Granted, Denied, Dismissed or Non-suited, by Conducting Searches on Deeds, Jims, and OAG Databases.

●Performing Locate Searches, Researching Cash Bonds, and Communicating with TDCJ and the Harris County Jail Staff to Determine the Incarceration Status of Probationers who are on the Administrative Hold Caseload

●Compiling Criminal Histories; Preparing and Processing Forms, Documents to Ensure Consistency and Accuracy in Court-Supplied Documents, Office Reports, and Related Paperwork.

●Maintaining the Office’s File Room and Assisting Staff in Locating/Pulling of Case Files as Needed

●Scanning and Faxing Documents; Retrieving/Routing Incoming Faxes

●Collecting Outgoing Mail and Distributing Incoming/Interoffice Mail

●Photocopying, Faxing, Mailing, Scanning, Shredding, Recycling and E-Filing Documents Containing Sensitive Information

●Ensure Reception Area is Clean, Fully Stocked with Brochures, and Magazines are Organized

●Ensure that Clients Seated in the Reception Area Conduct Themselves Appropriately.

●Maintaining Office Supply Inventory

●Act as a Back-Up Receptionist for the Family Court Services Unit when that Division is not Staffed.

Child Support Administrative Assistant May 2012 to Dec. 2012

Harris County DRO Legal Enforcement Dept.

Houston, Texas 77002

●Maintaining the Office File Room by Ensuring Cases are Properly Filed in Alphabetical Order

●Assisting Staff in Locating/Pulling Case Files As Needed

●Metering Outgoing Mail

●Ensuring All Closed Cases are Archived According to Agency Guidelines

●Preparing Routine or Periodic Reports

●Routing and Distributing All Case Files to the Proper Location

●Preparing and Assembling Incoming Documents for Scanning According to ECM Guidelines

●Creating Scanned Document(s) Batches in Scan Plus

●Reviewing Scanned Documents for Image Quality Assurance

●Screening Incoming Calls and Taking Messages As Needed

Receptionist/Phone Operator/Cashier July 2004 to Jan. 2012

Hollywood Animal Hospital

Hollywood, FL 33020

●Assessing the Needs of the Patient and/or Reason for Visit

●Maintaining Solid Client Relationships by Handling their Questions and Concerns with Speed and Professionalism

●Cleaning Common Areas, Filing, Scheduling Appointments, Data Entry

●Discussing Payment Policies and Financing with Clients

●Processing Payments

●Receiving and Routing a High Volume of Calls Via an Electronic Switchboard

●Taking and Delivering Messages to the Appropriate Staff Members

●Preparing Consent Forms and Certificates

●Receiving and Transmitting Faxes

●Notating Medical Records

●Handling Stressful Situations with a High Level of Composure

Seasonal/Part-Time Switchboard Operator Oct 2009 to Nov 2011

A.R.A.D.A

Hollywood, FL 33064

●Answering Incoming Calls, Greeting Callers, Providing General Information, Transferring Calls or Taking Messages as Necessary

●Routing Emergency Calls Appropriately

●Contacting Individuals to Inform them of Telephone Calls Using Interoffice Communication Equipment

●Performing Clerical Duties Such as Typing, Proofreading, Accepting Orders, Scheduling, and Confirming Appointments

●Placing Telephone Calls or Arranging Conference Calls as Instructed

EDUCATION

National School of Technology N.M.B., FL 33162

Patient Care Technician Diploma April 2002 to Dec. 2002

North Miami Senior High School N. Miami, FL 33161

High School Diploma August 1997 to 2000

SOFTWARE/SYSTEM SKILLS

●Cornerstone 7.5 (Paperless Medical Office Software)

●Typing Speed: 45-50 WPM

●Microsoft Office Professional (Microsoft Windows, Word, Excel)

●Spectrum Agent 7 (Answering Service Software)

●TXCES (Texas Child Support Enforcement System)

●D-ROM (Domestic Relations System)

●Jims (Civil, Criminal, and Family Records)

●Automon (Legal Case Management Software)

REFERENCES

●Available Upon Request

Contact this candidate