Customer Service Administrative Assistant

PROFILE:

A highly, organized, energetic, and professional having more than 3 years of experience in administrative support services. Recognized for strong interpersonal skills, and a focus on consistently delivering high quality, value-added results.

SKILLS:

Microsoft Office

PowerPoint

Excel

EDUCATION: Bachelor of Science, Business Administration, Bay Path University, Longmeadow, MA

G.P.A: 3.7: Maroon Key, 2015

Dean’s List 2014-2015

Associate of Science, Liberal Arts, Community College of Philadelphia,

Philadelphia, PA, 2001

PROFESSIONAL EXPERIENCE:

H & R Block, Tax Professional, Ludlow, MA 2014 – Present

Process tax returns

Schedule appointments for customers as needed

Calculate sales tax returns and depreciation for various tax reports

Answer client queries regarding tax codes and appropriate deductions

Perform e-filing tasks as per schedule

American Honda Finance Corporation, Customer Service Support, Holyoke, MA 2012 - 2014

Process registration renewals for Connecticut and Massachusetts

Handle/screen phone calls

Input license plate numbers into the computer system

Calling customers to inform them of their registration expiring

Checking the DMV website to make sure they renewed their registration

Using Excel for reports

Process parking tickets for Connecticut, Massachusetts, New York

Processed parking tickets for New York, Massachusetts and Connecticut

Handled/processed refunds, toll violations, and parking tickets for customers and Department of Motor Vehicles

Citizens Bank, Teller, Philadelphia, PA 2011 –2012

Developed and maintained positive customer relations.

Assessed customers’ needs and recommend various bank products

Balanced work daily and completed appropriate forms

Researched problems with accounts and resolve customer complaints.

Completed branch settlements

Computed figures with speed and accuracy

Verified incoming coin and currency shipments. Maintained and proved the vault

Performed a variety of audit functions

Received and processed deposits delivered by armored car

BENEFICIAL SAVINGS BANK, Administrative Assistant, Philadelphia, PA 2004 – 2007

Prepared and organized materials for an average of 5 branch audits a month and typed up final reports

Operated computer to compose correspondence, and distribute agendas

Scheduled meetings, appointments and other events for supervisors

Identified and processed 100-200 check frauds a month

Monitored bank/branch alarms and contacted alarm companies as needed

Retrieved photos of bank robbers via digital processing

Processed security badges for employees

Responsible for running reports/spreadsheets using Excel

Handled/screened phone calls, organized and maintained confidential files

BENEFICIAL SAVINGS BANK, Head Teller, Philadelphia, PA 2002 – 2004

Received and processed deposits delivered by armored car

Maintained and proved the vault

Assisted management with recommendations for promotions, transfers and merit increases

Ensured that tellers adhered to bank policies and assisted tellers in daily proof functions

Maintained authority for signing bank documents

Trained new personnel

BENEFICIAL SAVINGS BANK, Teller, Philadelphia, PA 2001 – 2002

Performed the full range of teller responsibilities to include

Developed and maintained positive customer relations

Completed branch settlements

Assessed customers’ needs and recommend various bank products

Balanced work daily and completed appropriate forms

Researched problems with accounts and resolve customer complaints

VOLUNTEER ACTIVITIES:

Girl Scouts of Southeastern Pennsylvania, Upper Darby, PA 2007 –2012

Assisted with preparing girls for trips

Organized annual cookie sales

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