Manager Human Resource
Resume:
JAMES C. MATTHEWS
Fort Worth, Texas 76131
Email: **.************@*****.***
SKILLS/QUALIFICATIONS
Experienced H.R and Labor / Employment law coaching, consulting, Alternate Dispute Resolution, Negotiations, Union and Employee Relations, Multi-site, multi agreement contract administration, interpretation, Human Resource administration and H.R. Generalist responsibilities. Policy writing, implementation and interpretation. Full grievance investigation, recruiting and team building experience.
EDUCATION:
Northern Kentucky University Chase College of Law
Juris Doctorate, J.D. May 1997
Area of concentration:
Labor & Employment Law, ADR
Northern Kentucky University, Highland Heights, KY.
Bachelor of Arts, May 1991
Major: Political Science Minor: Public Administration
EXPERIENCE
2014 - CURRENT - present Crown H.R. Consulting Group Inc., Ft. Worth, Texas
-Senior Human Resource Consultant
Provide consultation and training for clients and organizations on diversity, sexual harassment and work place violence. Also consult and partner with clients on Human Resource, employee and labor relations issues, including Federal and State employment laws, Title VII, FMLA, ADA, ADEA, while minimizing legal exposure within their internal policies. Specifically, worked to minimize abuse of the various employee allotted leaves, which are often used as an attendance, discipline, discharge countermeasure by employees. I provide clients insight and direction in policy review and writing, union relations and creation of a productive work culture based on trust and the principle of partnership across all levels, including exempt and non exempt workforces. Also provides full range of ADR, Mediation, recruitment, talent management, evaluation, coaching, corrective action interviewing and selection processes for client companies. Conduct workshops on FMLA, ADA, Worker’s Comp., Title VII for employers to administer internal policies, while curbing abuse and remaining compliant.
2009 – 2014 Kenneth Copeland Ministries
- Call Center Supervisor
Supervised 24/7 Call Center for large international ministry’s prayer department, which handled over 1 million calls a year. Directly supervised 7 team leaders covering 3 shifts. Responsible for maintaining consistency of call quality and follow through of establish call protocol. Provided direction and implementation vision for the department, motivating team members and maintaining excellence in service to partners and friends. Supervised the conducting over 200,000 disaster calls to partners and friends who were subject to natural disasters. Monitored and oversaw phone calls, collection of information, organized and synthesized data collected into reports for follow up for relief or personal visits. Handled issues within the department between team members or from outside complaints concerning service received. Conducted appraisals, corrective action, performance evaluation and coaching of both team members and leaders. Provided coaching, training and development planning for teams and leaders. Maintain productive relationships with other department’s leadership to ensure a productive working environment.
2005 – 2008 BNSF Railway, Fort Worth, Texas
-Labor Relations Manager 2005 – 2007
-Director of Labor Relations (Labor Protection Benefits) 2007 - 2008
As a Labor Relations Manager, was responsible for the administration, implementation and interpretation of multiple union agreements covering various crafts on the railroad. Daily interaction with all level of labor union representation. Maintained congenial and productive relationships with union representatives and employees. Managed a group of salary and hourly employees who had responsibility of assisting in the administration of Agreements with various represented groups of employees. Worked with Law Department concerning agreements and other labor relations issues. Participation in Arbitration and Mediation grievance hearings. Conducted claims conferences with Union officials to keep grievances resolution up to date. Negotiated settlements of persistent issues inherent in the transportation work environment, while recognizing the impact such settlements upon other crafts and the need to maintain management’s objectives.
Also served as a liaison and resource for field management and supervision on disciplinary actions, implementation, interpretation of agreements and the enforcement of company policies and procedures, in considering the various employment laws. Consulted and coached field on resolving issues having potential legal ramifications, conducting performance appraisals, administration of attendance policies in light of the various leaves and accommodations available to employees, i.e. FMLA, PDA, ADA, Worker Compensation, Title VII, discipline and discharge procedure.
As Director of Labor Protection continued same responsiblities as indicated in my role as a a Labor Relations Manager, but also assumed full responsibility for supervising 4 employees (salaried and hourly) and the administration, implementation and interpretation of labor protection agreements with various crafts and represented personell. Insure proper and timely payment of protection benefit per agreement and applicable laws, Work closely with other directors within and without the Labor Relations department, legal, H.R. and other departments in resolving issues, coordination of stratergy and planning in the promotion and protection of company policy and interests.
2003-2005 Wycliffe International, Dallas, Texas
Paid Staff Coordinator
Full Human Resource and Employee Relations responsibilities including administration of
company policies, grievance investigation and resolution, disciplinary and discharge
responsibilities. Responsible for response to agency and third party charges. Responsible for
interviews and hiring of all positions. Conducts exit interviews, administer and interpret company
policies. Train and ensure company compliance with applicable state and federal employment
law. Conducts investigations regarding safety and workers compensation claims. Administers
benefit enrollment, maintain employee personnel files. Administer leave programs and any ADA,
FMLA, ADEA or other issues that might arise. Recruit, interview and select employees for hire.
Conduct new hire orientation and employee continual training.
Attended School - 2001 - 2003
1999-2001 DMAX Limited. (General Motors - Isuzu Motors Joint Venture) Dayton, OH.
-Labor Relations Manager
Responsibilities included; Union and Employee Relations functions for a multi union 1000 employee engine manufacturing plant. Administered and interpreted Labor Agreement. Negotiated and signatory on joint venture’s first National Labor Agreement. Instructed entire work force on new labor agreement. Responsible for the administration of attendance policy, corrective action and progressive discipline policies. Trained salary and hourly work force on Sexual Harassment, Work Place Violence, and grievance procedure. Administered a 3 tier Labor Agreement in conjunction with newly negotiated DMAX National Agreement. Wrote contract language and internal operating policies to comply with applicable contractual provisions, State and Federal laws. Facilitated open communication and conflict resolution between the various tiered employees and Japanese ex-patriots. Participated in Safety investigations, monitored and advised management on FMLA, ADA and federal labor law issues. Maintained congenial and productive relationship with union leadership. Instituted employee feedback mechanisms between the workforce and management to accommodate open communication before the need to initiate the grievance procedure.
1997-1999 DaimlerChrysler Corporation, Dayton, OH.
-Human Resource Generalist –Labor Relations
Responsibilities include: Administration and interpretation of Collective Bargaining Agreement for management and hourly personnel in a manufacturing plant with 2,100 unionized employees. Employee and Union relations representative. Administered attendance policy, discipline of employees for violation of company policies. In charge of internal employee placement for hourly employees, processed all grievance through contractual steps and conducted investigation for weekly meeting with union officials for grievance resolution or progression. Safety investigations, monthly manpower movement requests by employees, administration of disciplinary matters, medical code placement and reporting, FMLA, ADA compliance. Conducted new hire training. Maintained congenial and productive relationship with union membership and leadership.
1992-1996 American Arbitration Association, Cincinnati, OH.
-Regional Labor Case Administrator (Alternate Dispute Resolution)
Responsibilities include: the administration of over 600-700 labor cases per year from initiation to award. Responsible for administration of grievances arising in the Indiana, Kentucky and Ohio region. Administered cases on a variety of issues (i.e. progressive discipline, discharge, work classification, insubordination, seniority, contracting out ect Enforced compliance with terms of the Collective Bargaining Agreement, the rules of Arbitration, established procedure and the law. Maintained a constructive environment between the employer, union and all levels of professionals to facilitate the timely disposition of grievances. Administered any post-award challenges. Coordinated educational seminars and marketed AAA services. Conducted Alternative Dispute Training for legal and industry professionals.
MEMBERSHIPS:
American Bar Association Section “Labor and Employment Law Committee on the Development of the Law under the National Labor Relations Act”. 1996-1997.
Co-Chair of the “American Arbitration Association’s Regional Labor Advisory Council”. 1995-97.
Co-Chair of the “American Arbitration Association’s Regional Employment Advisory Council”. 1995-1997.
Cincinnati Bar Association’s Labor and Employment section member. 1995-2001
American Bar Association’s Labor and Employment section member. 1996-2001.
Founder of Northern Kentucky University’s Rho Gamma Chapter of
Alpha Phi Alpha Fraternity Incorporated. 1988
Omicron Delta Kappa Honor Society.
HONORS:
Salmon P. Chase College of Law Dean’s List 1996 and 1997.
Who’s Who of American Law Students 1996 and 1997.
Summer Work Experience in Law (S.W.E.L.) 1994-1995
Chase College of Law Student Representative 1992.
Maislin Family Law Award Recipient 1996.
Northern Kentucky University Student Judicial Council Member 1991.
Nominee for Urban All American Award issued by the Ohio State Senate 1998.
Northern Kentucky University Athlete of Distinction Award Recipient 1991.
Vincent Schulte Paragon Award Recipient 1991.
Great Lakes Valley Conference All Conference Selection (Men’s Basketball) 1990, 1991.
References upon request.
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