Customer Service Representative

COUNTRY CLUB HILLS, IL ***** PHONE 773-***-**** ***************@*****.***

ANNIE SMITH

PROFESSIONAL SUMMARY

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise in providing customer support in high call volume environments. Customer Service professional highly skilled in call center management, training, recruiting, service solutions, and innovative marketing concepts. Energetic customer service with strong time management skills who thrives in a fast-paced, dynamic environment. Also very experienced in billing and data entry.

SKILLS

MS Windows proficient

Quick Learner

Cisco, Jabber, and Finesse

Self-starter/proactive

Credit card processing

Exceptional communication skills

Critical thinking

Highly adept in payment negotiation

WORK HISTORY

11/2015 – 04/2015 Grane Transportation Chicago, IL

Customer Service/Data Entry

Solved unresolved customer issues

Strong leader of customer support staff.

Facilitated inter-departmental communication to effectively provide customer support.

Responds to hundreds of emails daily.

Assists in answering calls

Enters orders for dispatch

01/2001– 10/2015 Republic Services Crestwood, IL

Customer Service Representative

Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.

Managed customer care calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Mastery of customer service management systems and databases

Managed high call volume with tact and professionalism

Defused volatile customer situations calmly and courteously

Met or exceeded service and quality standards every review period.

EDUCATION

Kennedy-King College – Chicago, IL

ACCOMPLISHMENTS

Interdepartmental Improvement Committee Member

Half Franatic Member

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